BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.

TheService Response Center Representative(SRC Rep) is responsible for:

• Receiving all Facilities and Security related information via telephone, fax or email.
• The SRC Rep is the first point of contact for Facilities and Security whose primary responsibility is to initiate the appropriate response to our callers needs.
• They are also responsible to create and dispatch work orders and other assignments via radio communication to Security and/or Facilities.
• The SRC Rep needs to be calm, clear and in control, especially in an emergency.
• The SRC Rep will monitor various alarm systems, make appropriate overhead announcements when needed at the appropriate location, as well as document and log all telephone calls and alarms.
• They will also monitor the Security cameras, badge tap alarms, BAS alarms and handle Code Red and Panic alarms for the hospitals.
• This includes but, is not limited to contacting 911, announcing the Code Red overhead at the appropriate hospital, whether a real fire or a drill.
• This Representative must be able to problem solve, handle multiple calls and emergencies while providing excellent customer service.

Why BayCare?

Our network consists of 15 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 34,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high-touch in ways that are advancing superior health care throughout the communities we serve

Benefits:

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more
• AND the Chance to be part of an amazing team and a great place to work

Minimum Qualifications

Education

Required- Highschool or Equivalent GED

Licensure

-Required- FL Driver's License

Experience

Required- 1 year Healthcare related

Preferred - 1 year Call Center

Preferred - 1 year Dispatch