Bases Loaded provides equal employment opportunities (EEO) to all employees and applicants for employment with regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bases Loaded complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, leaves of absence, compensation and training.
Bases Loaded expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Retail Customer Service Associate Full-Time & Part-Time

Knowledge of Baseball and/or Softball or Sporting Goods Experience Preferred
Previous Retail Experience a plus
Friendly, Outgoing Enthusiastic Personality
Strong Work Ethic
Maintain a positive, customer-centric attitude by listening, understanding and responding to customer needs while being committed to exceptional customer service.
Communicate effectively and professionally with all associates and customers.
Read, count and write to accurately complete all documentation.
Freely access all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching, kneeling and climbing a ladder; ability to lift and/or move up to 50 (fifty)pounds at any given time.
Ability to work varied hours/days as business dictates.

Greet customers in a friendly outgoing manner and assist them with product advice, sizing and answer questions about specific baseball equipment and/or apparel
Provide in-depth product knowledge to help customers make informed purchasing decisions
Offer guidance on equipment sizing, maintenance, and usage
Answering customer questions in person and over the phone
Actively engage with customers to understand their needs and recommend complementary products
Help maintain a well-organized and visually appealing sales floor
Monitor and restock merchandise to ensure product availability
Process customer purchases accurately and efficiently using point-of-sale system
Handle cash, credit, and other forms of payment securely and accurately
Address customer concerns, inquiries, and complaints in a professional and timely manner
Work collaboratively with team members to resolve customer issues and ensure customer satisfaction
Answering phones and complete outbound calls to customers in a professional and courteous manner