Basement Systems of Indiana is the trusted local team for wet basement, crawl space, and foundation repair. We recognize the importance of healthy, functional below-grade spaces and how they affect our customer’s home. We specialize in improving their home's energy efficiency, safety, and indoor air quality.

Position Overview: We are seeking a dedicated and skilled Service Manager to join our team at Basement Systems of Indiana. As the Service Manager your role involves overseeing and coordinating all service-related activities within the company.

• A verifiable opportunity to make $80k
• A solid benefits package, health benefits and 401K.
• Best in field training and state-of-the-art software that sets you up for success.
• A work vehicle, company laptop, tools, and apparel.
• A trusting, respectful, and fun culture.
• A company you can be proud to represent.
• Opportunities for your professional growth and career advancement.

Responsibilities:

· Provide strong leadership to the service team, fostering a culture of accountability, collaboration, and excellence.

· Delegate tasks effectively, ensuring that each team member understands their responsibilities and goals.

· Conduct regular team meetings to review performance, address challenges, and provide guidance and support as needed.

· Promote a culture of safety within the service team, ensuring compliance with all relevant health and safety regulations and company policies.

· Provide technical guidance and support to service technicians, assisting them with troubleshooting complex issues and recommending appropriate solutions.

· Stay updated on industry best practices, emerging technologies, and product developments relevant to basement waterproofing, foundation repair, and related services.

· Manage inventory levels of service-related materials, equipment, and supplies, ensuring adequate stock levels to support service operations.

· Implement and enforce quality control measures to ensure that all service work meets company standards and customer expectations.

· Conduct regular inspections of completed service projects, identifying areas for improvement, and addressing any deficiencies promptly.

· Monitor customer feedback and satisfaction levels, taking proactive measures to address any concerns or complaints.

· Work closely with the sales and customer service teams to ensure a seamless and positive customer experience throughout the service process.

· Previous experience in a leadership or supervisory role, preferably in a service-oriented industry.

· Strong technical aptitude with knowledge of basement waterproofing, foundation repair, or related trades.

· Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and managers.

· Proven ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment.

· Proficiency in computer applications and software relevant to service management and scheduling (e.g., CRM systems, scheduling software).

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Work Location: In person