Responsibilities:

• Deployment and Onboarding:
  • Lead the successful deployment of our cleanroom equipment at customer locations, ensuring a smooth, scalable, and repeatable process. o Manage logistics and scheduling for customer service activities, including routing, scheduling, and resource allocation.
  • Assist with the development and implementation of standard operating procedures (SOPs) for deployment and startup readiness and execution.
• Service Management and Optimization:
  • Manage all aspects of cleanroom service delivery, including preventive maintenance, repairs, and technical support.
  • Develop and implement processes to maximize fleet efficiency and uptime, utilizing LEAN methodologies where applicable.
  • Track, monitor, and report on key service metrics, identifying trends and opportunities for improvement.
  • Lead a team of service technicians, providing coaching, mentoring, and performance management.
• Technical Expertise and Support:
  • Provide accurate and timely technical assistance to customers in the proper operation and maintenance of our cleanroom equipment.
  • Analyze performance data and identify potential issues, working proactively with customers and cross-functional teams to resolve them.
  • Develop and improve diagnostic tools and services to enhance customer satisfaction and operational efficiency.
  • Stay up-to-date on the latest cleanroom technologies and best practices.
• Customer Focus and Relationship Management:
  • Build strong relationships with customers, ensuring their satisfaction and exceeding their expectations.
  • Manage communication with customers at all levels, fostering trust and transparency.
  • Proactively identify customer needs and concerns, taking initiative to address them effectively.
  • Drive continuous improvement efforts by gathering customer feedback and implementing solutions.

Qualifications:

• 5 years of experience in service operations, preferably in the cleanroom industry, with a understanding of regulations and best practices.
• Knowledgeable on environmental controls, HVAC, plumbing, and building automation systems.
• Experience in servicing a remote fleet and building systems to ensure operational excellence.
• Proven ability to manage complex projects and resources effectively, meeting deadlines and budget constraints.
• Preferred technical knowledge of cleanroom equipment and related systems.
• Strong communication, interpersonal, and leadership skills.
• Ability to work independently and as part of a cross-functional team.
• Passionate about customer service and continuous improvement.
• Bachelor's degree in engineering, science, or a related field preferred.
• Ability to travel up to 30%.