Primary Objective of Director Guest Services Position

Managing the smooth and efficient operations of the Front Desk, to include the performance of Guest Service Agents and Bell staff, ensuring all are executing in a pleasant, professional and efficient manner, contributing to an overall positive guest experience.

Responsibilities 

• Take responsibility for assigned employees, assign work, and ensure proper performance of assigned employees.
• Creates weekly schedule for Front Desk Department
• Reviews all incoming reservations and pre-registers/pre-blocks into; VIP's, packages, and pre-assigned/pre-registered groups 
• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
• Training of staff using the guidelines, check lists and individual training packets. 
• Maintain reservations restrictions / rates 
• Understand and enforce the hotel company credit policies.
• Account for all cash and makes deposits in accordance with hotel and company policies.
• Verifies sell-out and near sell-out nights with reservations 
• Communicates with Housekeeping to insure room availability and changes in house status; works to ensure that room assignments are made to provide the guest with the best possible experience 
• Ensures smooth transition through shift changes and relays all pertinent information to relieving supervisor Owns a problem when confronted with one
• Handles difficult situations effectively
• May drive company vehicle to transport hotel guests to Airport and/or local attractions
• Attends weekly Staff and Revenue meetings, and other meetings as necessary

Other duties may be assigned as needed 

Physical Demands & Work Environment 

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 50 pounds. The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate.

About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue. 

Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague. 

Bartell Hotels is an equal opportunity employer.