About Us: BW Papersystems, part of Barry-Wehmiller, combines extremely strong brands, innovative technologies and long-standing global experience in the corrugating and finishing, sheeting and packaging, and stationery, book-binding and security-documents industries. BW Papersystems brings together 11 brands—BW Bielomatik (BWB), BWP Zerand, Curioni, JAG SYNCHRO, K&H Machinery Co. Ltd., Kugler-Womako, MarquipWardUnited (MWU), SHM, VortX, WillPemcoBielomatik (WPB) and Wrapmatic—that synthesize manufacturing in the paper process industries. We offer market-leading technology for full corrugators in a variety of configurations, rugged rotary die cutters and flexo folder gluers, as well as starch-mixing systems. Customers rely on us for folio-size, cut-size and digital-size sheeting and packaging of paper, board and other materials. In addition, BW Papersystems’ portfolio includes stationery, passport production and specialized paper-converting applications, as well as book-on-demand binding lines, digital print finishing and RFID processing technology. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: As a Field Service Coordinator at BW Papersystems, your primary responsibility will be managing technician schedules for equipment installations, repairs, and maintenance tasks. Additionally, you will play a crucial role in building and maintaining strong customer relationships, ensuring timely follow-up on inquiries and requests. Your contributions will directly impact the efficiency and effectiveness of our field service operations. Job Responsibilities: Coordinate customer site visits by liaising with customers and internal support personnel to ensure timely resource allocation. Foster positive relationships with customers, prioritizing customer satisfaction and retention. Utilize shipping schedules and orders to plan and execute shipments and deliveries efficiently. Collaborate with shipping and production departments to determine optimal transportation methods based on shipment specifications and urgency. Track and trace shipments upon request, ensuring timely and accurate delivery. Identify and report internal and external quality issues, implementing corrective measures to prevent recurrence. Review all documentation for accuracy and completeness, making necessary adjustments according to product and shipping requirements. Seek guidance from supervisors for complex or critical issues, promptly identifying and addressing defective parts or processes. Proactively engage with customers to promote preventative maintenance services. Required Education and Experience: High School Diploma or Equivalent Experience using Microsoft Suite (required) Excellent communication and interpersonal skills, capable of independently solving problems and collaborating with diverse teams. Perform basic arithmetic calculations accurately and efficiently. Demonstrate proficiency in freight contracts and shipping practices. #LI-MG2 At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: BW Papersystems Throughout Barry-Wehmiller, we hold ourselves to a unique measure of success: by the way we touch the lives of people. It’s that vision that drives us in creating world-class experiences and solutions for our customers and unites us around our common goal—to use the power of our business to build a better world. Please click to view our: 📋 Career Privacy and Cookie Notice 📋 Website Terms and Conditions 🌐 Accraply 🌐 Afinitas 🌐 Alliance 🌐 Baldwin 🌐 Barry-Wehmiller (Corporate) 🌐 BW Flexible Systems 🌐 BW Forsyth Partners 🌐 BW Integrated Systems 🌐 BW Papersystems 🌐 CARR Biosystems 🌐 Chapman & Co. Leadership Institute 🌐 Design Group 🌐 Machine Solutions Inc. 🌐 Paper Converting Machine Co. 🌐 Pneumatic Scale Angelus 🌐 Synerlink 🌐 STAX Technologies 🌐 Winkler Dunnebier