The Front Desk Clerk, 3 -11pm is responsible for assisting guests with check-ins , taking reservations, answers all phone calls received in a timely manner, plus handles all special requests for services or information, in accordance with standard policies and procedures.

This position requires someone with multitasking abilities that can handle a fast environment.

Responsibilities

• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Keep bank secure at all times.
• Answer telephone promptly, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel preferred.
• Customer service experience required.
• Basic computer skills required.
• Must be available to work weekday and weekend shifts.

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Required)
• Front Desk: 1 year (Required)

Work Location: In person