Job Description
BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world.
At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.
We are looking for experienced Systems Administrators to join our technology-based program supporting a key government customer. This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems. Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise, and via remote Cloud services. Network infrastructure engineering services are comprised of core infrastructure, voice and video engineering, field engineering, application management and development for networks, network analytics, firewalls, network access controls and bandwidth service delivery. This is a fast paced, challenging, and career rewarding experience to recruit and develop provide top talent and solutions on one of the most complex and high profile programs within the government.
Responsibilities

• Troubleshooting workstations and desktop applications
• Provide Tier I & II problem identification, diagnosis, and resolution or escalates to Engineering team.
• Ensure the performance of the systems and add new users to the system.
• Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access.
• May provide assistance concerning the use of computer hardware, software, printers, installation, electronic mail, digital senders, and operating systems.
• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Provide support IT systems including:
  • Day-to-day operations
  • Monitoring and problem resolution for all to the client problems.
  • Provide support for communication of status to management and internal customers
  • Coordinates and implements security measures to safeguard computer databases.
  • Responsible for operations related to systems management software.
  • Travel to non-warzone areas up to 30% of the time is required.

ABC
Required Education, Experience, & Skills

• CST Phone Support
• Data Transfer Officer
• Addressing trouble tickets in a timely fashion
• Creating request for support (ESMT) from internal/external service providers
• Workstation builds and labeling
• Support assess management tracking of inventory
• Account authorization process
• Account renames and username changes
• Account creation
• Unlocking users accounts
• Account disablement
• Delivery of IC PKI Certification users
• IC PKI Certification creation problems
• Training new users
• Documenting problems and troubleshooting efforts in ticket processing database
• Provide Close Support problem identification, diagnosis and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation, and technical assistance to computer system users.
• Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access for issues the Helpdesk is unable to resolve.
• Provide assistance concerning the use of computer hardware, software, printers, installation, word-processing, electronic mail, and operating systems.
• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client problems.
• Coordinate and implement security measures to safeguard computer databases.
• Responsible for delivering and setting up site hardware.
• Responsible for troubleshooting logon problems, printers. Outlook/Exchange email problems, Web browsing/internet Explorer issue, Network and workstation connectivity, SharePoint, Lotus Notes and Microsoft Office products.
• Creation of system documentation, standard operating procedures, and system guides.
• Working knowledge of Active Directory, Microsoft Office, Microsoft Outlook, SharePoint, and Windows 10.
• Familiarity with Microsoft Windows desktop operating system build processes and tools.
• Troubleshoot workstations, office applications, printers, and digital senders
• Effective verbal and written communications
• Troubleshooting skills
  • Office applications
  • Workstation
  • Printers
  • Hardware
  • Accounts
  • Scanners

Preferred Education, Experience, & Skills

• Extensive experience or training related to a particular skill, language, system, or technology.
• Capable of not only delivering a capability tied to that skill, but passing their knowledge on to others.
• Requires a minimum of six (6) years of experience specific to the skill.

Pay Information
Full-Time Salary Range: $140690 - $239140
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.