SummaryReceives inbound telephone inquiries from customers with the intent of promoting or selling company products or services. Job Functions• Key responsibilities which take no less than 10% of overall job time.• Regular, predictable, reliable attendance is an essential function of this position.• Respond to inbound customer inquiries via telephone.• Educating potential clients on their insurance options, providing quotes, and closing sales• Identify customer needs and provide optimal or alternative product solutions to meet those needs.• Responsible for in-depth knowledge of products and services offered, learning about products and staying up-to-date on new product or policy changes.• Accurately enter pertinent customer data and research customer information.• Escalate customer concerns/issues to the Manager for resolution if all other means of satisfying the customer have been exhausted.• Demonstrated success in a sales based environment.• Able to close a sale by addressing customer concerns, demonstrating empathy, and consistently moving the customer towards commitment.• May perform other duties as assigned. Minimum Qualifications• High school diploma or equivalent diploma.• Six (6) to twelve (12) months in a customer service environment with previous success in a sales based environment preferred, but not required.• Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.