ACCOUNT MANAGER

As part of the applicant process, we would like to ask you to find 6-7 uninterrupted minutes to take a survey. We want to ensure you are a good fit for us and we want to be a good fit for you. We want this to be a win-win situation and most importantly, we want you to love coming to work every day. Only applications that complete the assessment will be considered for hire.

Take the survey here: https://go.cultureindex.com/s/UkxxSHQ4nj

Company Overview:

AZPRO is a large format print company located in Avondale, Arizona. We are a fast-paced company that focuses on providing our customers with exceptional service. We are looking for an Account Manager who can ensure the highest level of customer service to our customers while focusing on growing their book of clients.

Position Overview:

• Earn our clients’ business through customer service. 
• In office sales role with willingness to be at desk and busy.
• Respond to all inquiries within 4 hours.
• Maintain and log all sales functions in the system.
• Focus on making our clients’ lives easier—this includes internal clients (other teams) as well.
• Gather all information prior to quoting/writing a job: files, scope, creative direction, timelines, budgets, etc.
• Estimate & include all costs for jobs, including out-of-town travel or outsourced products and installation, lifts, etc.
• Work with the Business Development Manager (BDM) to ensure that we are maximizing our clients’ experience with azpro. 
• Understand our clients’ “why” and offer solutions that meet their goals.
• Grow individual client spend. 
• Attend client maintenance meetings to keep in touch, address any concerns, and complete needs analysis. Travel may be necessary, depending on specific client needs & location.
• Be the expert to the client offering solutions, improved marketing options and possible solutions to any hurdle they may have that azpro can affect in a positive manner.
• Accurately write work orders for all jobs, understanding the full scope of those jobs and ensuring that all other team members can understand the scope of the job based on the work order alone. 
• Complete surveys as needed. Travel may be necessary, depending on specific client needs & location.
• Cover for other AM’s in the event of them being off when necessary.
• Verify pricing and job scope are correct prior to releasing job to accounting for invoicing.
• Participation in team meetings - i.e. voice opinions and bring all issues to the table to help improve the client services team.
• Continuous improvement and learning to better skills to continually improve client relations and offer solutions, to include participation in training and leading training, as assigned by team lead.

This job is for you if you enjoy:

• Goal alignment in a competitive environment
• Self-starter with a proactive mentality
• Full of energy and a high sense of urgency
• Outstanding customer service skills
• Experience managing a sales pipeline and building long-term client relationships
• Able to travel primarily local up to 40% of the time
• Ability to effectively communicate with clients
• Ability to meet face-to-face for projects
• Handle multiple projects at one time and communicate clearly

Company Benefits

• Medical/Dental/Vision
• Discounted LifeTime Gym Membership
• Parental Leave
• PTO, Sick Pay, Holiday Pay
• 401(k) with up to 4% match
• $100,000 employer paid life insurance
• Company closed between Christmas Eve and New Year’s Day (paid as holiday)
• SmartDollar™ Membership