14 Customer Support Specialist Jobs in Lansing, MI
Ayers Basement Systems is Hiring a Customer Support Specialist Near Lansing, MI
What's in it for you...
- Full-Benefits (health, dental, vision) & 401k Plan!
- Paid holidays off!
- Paid vacation days!
- Great Work Place Culture!
- No Cold Calling!
- Brand New Facility!
Schedule for this position in Customer Service:
- Monday-Thursday (9am-6pm)
- Friday (8a-5p)
- 1-2 Predetermined Saturdays a month (1st shift)
Is this what you've been looking for?
- A trusting, respectful, and fun culture
- The best tools and training to get the job done the right way
- A solid pay and benefits package
- Opportunities for professional growth
What you will do:
- Conducting inbound and outbound calls with customers and internal employees with a focus on providing exceptional care
- Discuss services we have to offer and how they can help solve problems that our customers are experiencing with their homes
- Schedule installation and service appointments for our sales and service departments
- Accurately documenting discussions including notes and pictures associated with our customer's needs
What you will need:
- Desire to challenge the status quo to redefine the construction industry.
- Possess excellent interpersonal communication skills demonstrated through strong customer service experience. (Preferred 2 years minimum of customer care experience).
- A combination of education and experience that illustrates a proven track record in this field. (Those with prior experience handling logistics, scheduling, and calendars preferred).
- Ability to meet the requirements of a preemployment background check and drug screen.
- Call center or office setting experience preferred
Ayers Basement Systems, a regional leader in the foundation repair and waterproofing industry, is looking for a Customer Care Coordinator to join our growing team. Who is this person? An organizational rock star who can be an ambassador to our customers, help schedule appointments, communicate services we have to offer and provide a memorable, one-of-a-kind experience!
Here at Ayer's, we do things a bit different. Our mission is to COMPLETELY REDEFINE our industry. What does that mean for you? It means that we strongly believe in investing in our employees so that they have the tools, knowledge and opportunity for growth to be successful in their roles and feel fulfilled knowing that the work we do leaves our customers saying "Wow!"
Job Summary
Full Time
Specialty Trade in Construction
$42k-52k (estimate)
05/02/2024
07/29/2024
ayersbasementsystems.com
LANSING, MI
50 - 100
1981
Private
JANN VILLARREAL
$10M - $50M
Specialty Trade in Construction
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The job skills required for Customer Support Specialist include Customer Service, Call Center, Scheduling, Customer Care, Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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