Overview: The Front Desk Manager is the ‘face’ of our company and ensures that residents and visitors receive a heartwarming welcome. The manager also coordinates all front desk activities, including calls, and guests’ complaints

Job Responsibilities:

• Ensures all Front Desk staff are trained on all job duties and that they are showing superior customer service to all residents and visitors
• Hire, train and monitor progress of Front Desk staff.
• Coach Front Desk staff and issue disciplinary actions when needed.
• Operates switchboard and answers all incoming calls in a timely/professional manner
• Reports any unusual conditions or malfunctions of building to appropriate personnel
• Manages the emergency response system
• Greets visitors and ascertains the nature of their visit, directs visitors appropriately
• Respond to resident and family members questions and concerns in a timely/professional manner
• Various clerical duties as assigned
• Orders office supplies
• Updates the resident room chart daily, emails it daily to managers and COO
• Completes the Weekly Report every Monday, hung by time clock and emails managers
• Approves departments’ payroll report
• Distribute mail
• Maintains all logs related to front desk activities
• Monitors security cameras as needed
• Completes various assigned clerical projects
• Manages front desk staffing schedule and tracking/recording attendance of Front Desk staff per the attendance policy
• Covers desk as needed
• Other duties as assigned

Qualifications

• A minimum of 1 year experience as front desk or similar
• Strong Customer Service skills and ability to teach those skills
• Strong organizational and time management
• Excellent written and verbal communication skills
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Great multitasker
• Provide a positive, high level of energy, enthusiasm, empathy, and cheerfulness. 
• Team player