Position: Account Manager (HYBRID)

Location: Lockport, IL

Worksite Arrangement: Hybrid 2-3days/week in office

Salary: $45k-$55k, DOE

About Avenica

Avenica is a career-launching platform that uses data science, behavioral psychology, and performance coaching to unleash human potential and launch careers. By getting to know candidates beyond a resume and uncovering individual potential, we propel careers across the U.S. At Avenica, we put candidates first by advocating for them through the application and interview process. Learn more about Avenica and how we can support your job search at www.avenica.com.

Overview:

Avenica is currently evaluating talent for a Customer Account Manager in the logistics and transportation industry. This person will be responsible for monitoring customer orders, assist with requests or resolving issues related to orders, and building strong relationships with your assigned account(s). No prior industry experience required, great opportunities for long-term growth!

Responsibilities of the Account Manager:

• Serve as an advocate for the customer, assisting with customer service-related questions, problems, and issue resolutions.
• Monitor orders and collaborate with the supervisor, customers, operations, and sales representatives to ensure customers’ requests are being answered.
• Proactively engage with customers to cultivate strong working relationships and maintain an open dialogue at all times.
• Track, follow-up, and resolve the customers' outstanding issues in a timely manner.
• Prepare documentation and reports for the customer base such as customer QBR’s

Requirements of the Account Manager:

• 2 years of experience in customer or client service, building and maintaining customer relationships
• High School Diploma required.
• Strong customer service skills.
• Excellent oral and written communication skills.
• Strong computer skills
• Ability to work independently and execute multiple tasks simultaneously
• Strong organization skills and attention to detail.

Upon completing the application, you will be prompted to complete our HAALO assessment. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. The assessment is a required step to complete this application.

Avenica is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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