13 Collision Customer Service Representative Jobs in Pembroke, FL
AutoNation is Hiring a Collision Customer Service Representative Near Pembroke, FL
Position Overview
The Customer Service Representative handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair status of vehicles.
Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Managers and other store Associates, just to name a few.
What are the day-to-day responsibilities?
- Writes professional estimate on light damaged vehicles
- Actively asks for the sale on all estimates
- Understands basic parameters of insurance programs e.g., DRP and non-DRP
- Obtain all signatures, work authorizations and powers of attorney
- Communicates with each customer on the process of the vehicle repair in a timely and effective manner, as outlined in AutoNation's Customer Repair 10 Step Process
- Review all final bills, supplements and vehicles prior to customer contact for delivery
- Review the completed vehicle to check quality and thoroughness
- Maintains work area in an orderly and clean manner
- Takes care to protect customer's vehicles during repair process
- Works with other associates on daily planning and release meetings
- Tracks production schedule for his or her vehicle's and communicates those targets with customers and other associates
- Uses the highest standard in professionalism when dealing with customers, insurance representatives, vendors and associates
- Maintains continual industry education to keep abreast of changes in repair requirements and product knowledge
- Responsible for collection of Accounts Receivable on all insurance, wholesale account closed and commission paid
What are the requirements for this job?
- High School diploma or equivalent
- Ability to comprehend and read instructions
- Basic knowledge of vehicle repairs practices
- Valid in-state driver's license
- Ability to interpret work scope from vehicle estimates or work orders
- Ability to operate an automobile
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
Benefits
Click here to learn more about our Benefits.
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
Job Summary
Full Time
Retail
$37k-46k (estimate)
09/24/2023
04/11/2025
autonation.com
FORT LAUDERDALE, FL
15,000 - 50,000
1980
MICHAEL J JACKSON
$10B - $50B
Retail
Related Companies
About AutoNation
Auto Nation is a real estate company based out of 901 Martin St N, Pell City, Alabama, United States.
The job skills required for Collision Customer Service Representative include Customer Service, Leadership, Transportation, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Collision Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collision Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collision Customer Service Representative positions, which can be used as a reference in future career path planning. As a Collision Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collision Customer Service Representative. You can explore the career advancement for a Collision Customer Service Representative below and select your interested title to get hiring information.
