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Job Title: | Internal Account Manager | ADP Job Code: | INTACTMG |
Department: | Sales | Reports to: | Regional Sales Manager |
FLSA Status: | Exempt (Salaried) | Grade: | 15 |
Salary Band: | Sales | Updated: | 1/2024 |
Applicants must live in Georgia, Ohio or Florida and live a commutable distance to our offices listed below.
Summary
We are looking for a motivated and enthusiastic Internal Account Manager to join our sales team to help bring on new accounts as well as grow existing business. The successful team player will provide excellent customer service to current customers as well as convert leads into ongoing customers by building strong connections with them and maintain ongoing relationships to ensure additional product sales in the future.
Our ideal candidate is a sales-oriented professional who values productivity and customer engagement and excels in a pay for performance role. You should have knowledge of sales and customer service best practices and be goal oriented. In this role, you will be responsible for communicating with customers to understand their needs and ensure a smooth sales/account management process. You should also be comfortable developing leads through various lead generation methods. You should be able to close sales and meet targets. We expect you to perform well in a team environment and have exceptional people skills.
Essential Duties and Responsibilities
Ensuring all current customers receive excellent levels of support through engagement, training and education
Identifying areas of opportunities with current customers to upsell and train
Providing education to current and prospective customers on products, services, and support
Research and qualify new leads; making outbound calls to potential customers and following up on leads to develop long term business partners
Building and maintaining a book of business in a geographical area
Understanding customers' needs and identifying sales opportunities
Answering current and potential customers' questions and sending additional information per email
Maintaining expert level knowledge of all products, service information and updates
Executing on pre-set targets and call metrics as determined by manager
Creating and maintaining a database of current and potential customers
Explaining and demonstrating features of products and services
Staying informed about competing products and services
Upselling products and services
Maintaining and updating an accurate log of activity in the CRM system (Salesforce)
Performing other duties as assigned
Skills
Highschool diploma is required, and college education is a plus
Knowledge of auto industry is a plus
Two years’ experience in an Internal Account Manger role or call center environment a plus
Exceptional communication skills– both written and verbal– and the ability to build a genuine rapport with prospects over the phone promptly
Influential and skilled in persuasion
Strong listening and sales skills
Excellent phone and cold calling skills
In-depth understanding of sales principles and customer service practices
Self-starter with the ability to work independently
Driven and resourceful in finding new approaches to ensure his/her message is resonating with potential customers
Ability to problem-solve and identify process efficiencies and improvements
Professional, energetic, and enthusiastic
Highly organized and motivated
Ability to multitask and switch focus quickly
Proficiency with MS Office Suite, particularly MS Excel
Must have reliable internet service to perform remote work functions
Physical Demands
While performing the duties of this job, the employee is regularly required to type, wear a headset, and required to look at a computer for long periods of the day. The employee must be able to sit for long periods of the day as well.
Qualifications
To perform this job successfully individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.
Full Time
$66k-90k (estimate)
03/13/2024
06/03/2024
apcoeasycare.onmicrosoft.com
GA
<25
The job skills required for Internal Account Manager (On-Site Position) include Customer Service, Products and Services, Salesforce, Account Sales, Cold Calling, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be an Internal Account Manager (On-Site Position). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Internal Account Manager (On-Site Position). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Internal Account Manager (On-Site Position) positions, which can be used as a reference in future career path planning. As an Internal Account Manager (On-Site Position), it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Internal Account Manager (On-Site Position). You can explore the career advancement for an Internal Account Manager (On-Site Position) below and select your interested title to get hiring information.