Augusta Plumbing and Heating in St. Cloud, MN is on the hunt for a polite and professional person to join our office as a full-time Customer Service Representative. If you enjoy interacting with a wide range of people and helping them solve their problems, this could be the perfect administrative job for you!

With a competitive pay of $28.00/hour, plus incentives, this position offers a highly rewarding opportunity to provide excellent service and make a meaningful impact on our company. We also offer these wonderful benefits:

• 401(k) with match
• Health, dental, life, and vision insurance
• Health savings account
• Employee discount
• Flexible schedule
• Paid time off
• Paid holidays off
• Robust incentive program
• No on-call, night or weekend shifts

Join us as a Customer Service Representative and let your administrative skills shine!

GLIMPSE AT AN AVERAGE DAY

As a Customer Service Representative, you're the warm voice and friendly smile that greets customers when they call or visit our office. Speaking with clients over the phone, through email, and in person, you answer questions, provide information, and share our promotions and special deals. You help encourage sales by telling customers about our services and products, taking orders, processing returns, and recommending future products to management.

If a customer is unhappy, you work with them to figure out the root cause of the issue and solve it the best you can. Accuracy is key as you update customer accounts and process payment information. You follow up when appropriate to ensure total satisfaction and help create happy, lifelong customers!

REQUIREMENTS

• 1 years of office administration education or relevant work experience
• Experience with or ability to learn commercial phone systems
• Computer proficiency and ability to use applications such as Microsoft Word, Excel, and PowerPoint
• High school diploma or equivalent
• Phone etiquette with strong communication and interpersonal skills

OUR MISSION

At Augusta Plumbing and Heating, we've been the area's go-to choice for reliable and affordable plumbing and HVAC services since 2007. With a focus on customer service and high-quality work, we stand out for our commitment to excellence. We boast a low-pressure environment where employees can focus on delivering quality work and meeting customer needs without added stress. We make sure every team member has a healthy work-life balance, opportunities to learn, and the right tools for their job. Join us to embark on a rewarding career!