Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for all individuals who have a passion for helping others

Responsibilities:

- Making outbound calls and respond to customer inquiries in a professional and timely manner

- Provide accurate information about products, services, and company policies

- Assist customers with placing orders, processing payments, and resolving any issues or concerns

- Maintain customer records by updating account information and documenting interactions

- Conduct data entry tasks to ensure accurate record keeping

- Utilize phone etiquette skills to ensure positive customer experiences

- Collaborate with team members to achieve departmental goals and targets

- Handle escalated calls or difficult situations with empathy and professionalism

- Follow up with customers to ensure satisfaction and address any outstanding concerns

Qualifications:

- Previous experience in customer service or call center environment preferred

- Excellent communication skills with the ability to effectively communicate with customers of diverse backgrounds

- Strong phone etiquette skills with the ability to remain calm and professional under pressure

- Ability to analyze customer needs and provide appropriate solutions or recommendations

- Strong problem-solving skills with the ability to think quickly on your feet

We offer competitive pay rates. If you are looking for a rewarding opportunity to make a difference in people's lives we would love to hear from you. Apply today to join our dedicated team as a Call Center Representative!

Job Types: Full-time, Part-time

Pay: $11.00 - $15.00 per hour

Expected hours: No less than 30 per week

Benefits:

• 401(k)
• Referral program

Schedule:

• Day shift
• Weekends as needed

Work Location: In person