2 Case Management Specialist, Call Center Jobs in Cleveland, OH
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Case Management Specialist, Call Center
$69k-84k (estimate)
Full Time
3 Weeks Ago
MEDICAL SERVICE is Hiring a Case Management Specialist, Call Center Near Cleveland, OH
MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years!
MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In Addition, we are very proud to share that we have been awarded the distinguished honor of
2021 - HME Provider of the Year!
We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive/On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
*** Starting no less than $16.50/hr
General: Responsible for incoming phone inquiries, fax monitoring and order entry for all non-focus products
Responsibilities and Duties:
- Answer incoming calls
- Process reorders and service order requests
- Manage faxes coming in to the Workflow and route accordingly
- Process all non-focus product orders
- Verify insurance coverage and previous DME history as required
- Collect method of payment as required by MSC protocol
- Contact appropriate parties to obtain any missing information as necessary
- Input patient information and orders into system
- Generate medical necessity forms as required for billing
- Schedule deliveries accordingly
- Perform other duties as assigned
Qualifications:
Education: Graduate of an accredited high school.
Experience/Knowledge/Skills/Physical Requirements:
- Minimum of 1 year of progressively responsible customer service experience.
- Customer oriented with excellent oral and written communication skills
- Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)
- Ability to organize and coordinate multiple tasks
- Self Starter
- Works well independently
Job Summary
JOB TYPE
Full Time
SALARY
$69k-84k (estimate)
POST DATE
04/18/2024
EXPIRATION DATE
06/17/2024
WEBSITE
medicalserviceco.com
HEADQUARTERS
Bedford, OH
SIZE
200 - 500
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