We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for all individuals who have a passion for helping others

Responsibilities:
- Making outbound calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Assist customers with placing orders, processing payments, and resolving any issues or concerns
- Maintain customer records by updating account information and documenting interactions
- Conduct data entry tasks to ensure accurate record keeping
- Utilize phone etiquette skills to ensure positive customer experiences
- Collaborate with team members to achieve departmental goals and targets
- Handle escalated calls or difficult situations with empathy and professionalism
- Follow up with customers to ensure satisfaction and address any outstanding concerns

Qualifications:
- Previous experience in customer service or call center environment preferred
- Excellent communication skills with the ability to effectively communicate with customers of diverse backgrounds
- Strong phone etiquette skills with the ability to remain calm and professional under pressure
- Ability to analyze customer needs and provide appropriate solutions or recommendations
- Strong problem-solving skills with the ability to think quickly on your feet
We offer competitive pay rates. If you are looking for a rewarding opportunity to make a difference in people's lives we would love to hear from you. Apply today to join our dedicated team as a Call Center Representative!

Job Types: Full-time, Part-time

Pay: $11.00 - $15.00 per hour

Expected hours: No less than 30 per week

Benefits:

• 401(k)
• Health insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Commute:

• Cleveland, OH 44130 (Preferred)

Ability to Relocate:

• Cleveland, OH 44130: Relocate before starting work (Preferred)

Work Location: In person