15 Contact center representative Jobs in Des Moines, IA
Athene is Hiring a Contact center representative Near Des Moines, IA
Purpose :
As a Contact Center Representative, you will be our front line of outstanding service!
Our representatives answer an average of 45-55 inbound calls per day, ranging from simple requests to market-sensitive, sophisticated inquiries from clients and financial professionals.
Contact Center Representatives receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures.
This position is eligible for quarterly and annual bonuses!
Accountabilities :
Receives and processes requests from agents, policy owners, and third parties via incoming calls.
Educates customers on Athene products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc.
Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions.
Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex.
Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker.
Qualifications and Experience :
1 years of customer service experience required; knowledge of annuities a bonus, but not required.
Ability to multi-task and navigate multiple administrative systems required.
Effective verbal and written communications, with shown success explaining concepts and processes to a diverse customer base.
Demonstrated success researching and effectively applying available knowledge and product resources in various situations and respond to change in a positive manner.
Ability to learn and retain a large amount of detailed information within a short period of time.
Ability to optimally handle heavy call volumes and meet attendance and punctuality standards.
Ability to understand and explain simple to sophisticated tax calculations and regulations related to annuity products, contracts, and disbursements.
Last updated : 2024-04-27
Job Summary
Full Time
IT Outsourcing & Consulting
$32k-41k (estimate)
03/17/2023
07/23/2024
theathenegroup.com
HERNDON, VA
100 - 200
2001
Private
SANJEEV KUMAR
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Athene
Athene is a provider of cloud-based Customer Relationship Management implementation solutions and advisory services for the wealth management industry.
The job skills required for Contact center representative include Customer Service, Planning, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact center representative positions, which can be used as a reference in future career path planning. As a Contact center representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center representative. You can explore the career advancement for a Contact center representative below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
03/15/2022: Tacoma, WA
Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
01/20/2022: Chicago, IL
From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
01/09/2022: Columbus, OH
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
01/16/2022: Providence, RI
Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
03/11/2022: Asheville, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
03/26/2022: Middlesex, NJ
Require specialized training to meet the unique demands of the job.
01/30/2022: Boulder, CO
Minimum of one year of customer service experience, call center experience preferred.
03/27/2022: Sioux Falls, SD
High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
01/10/2022: Seattle, WA
Requires several soft skills.
04/03/2022: Raleigh, NC
Step 3: View the best colleges and universities for Contact Center Representative.
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