POSITION DESCRIPTION. The Manager - Event Operations leads and manages the Event Operations Program Management teams. The Manager - Event Operations is responsible for delivering an event that meets or exceeds our client expectations. The Manager is responsible for all existing customer relationships managed by the internal team. The Manager works closely with pre-sell to renew existing programs and ensure successful onboarding of new client prog...
Interested candidates must be able to work Monday-Friday, 2pm-6pm CST. POSITION DESCRIPTION. The Customer Care Specialist handles inbound/outbound calls, email, and/or chats from program participants by answering their questions and providing support efficiently and successfully. This position cares for the brand of our clients in every interaction as well as ITA Group’s commitment to excellence. . ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS. Han...
POSITION DESCRIPTION. The Event Coordinator assists in the development and operation of travel programs for existing clients by providing a level of support to the internal team members that exceeds expectations. This position will assist in the development and maintenance of key supplier and client relationships. The Event Coordinator assists Buyers, Event Managers, and Senior Event Managers in their efforts to operate successful and profitable ...
POSITION PURPOSE. The Service Desk Analyst - Tier II provides advanced technical support to end-users and serves as an escalation point for complex issues that cannot be resolved by Tier I analysts. This position is responsible for diagnosing and resolving more challenging IT-related issues, implementing technical solutions, and contributing to the continuous improvement of IT services. . ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS. Serve as an e...
POSITION PURPOSE. The AI Practitioner is an individual contributor responsible for driving the development, implementation, and optimization of AI-powered solutions across the enterprise. This role will play a key part in identifying opportunities to leverage Artificial Intelligence (AI) and Machine Learning (ML) to enhance operations, improve decision-making, and deliver innovation projects. The AI Practitioner will also support the “care and fe...
Open to considering part-time or full-time candidates. POSITION PURPOSE. The HR Data Specialist is responsible for designing, delivering, and maintaining human resource analytics that enable data-driven decision-making across the organization. This role owns people data reporting and analysis, creates standardized dashboards for enterprise and leadership use, and provides actionable insights to support People & Culture (HR) initiatives, business ...
. POSITION DESCRIPTION. The Leisure & Small Group Travel Specialist handles the airline and hotel reservations, car rentals, rail tickets and other requested products for leisure travelers, with a focus on VIP leisure and small group opportunities. POSITION REQUIREMENTS. Minimum three years retail travel agency experience. Apollo/Galileo experience preferred. Ability to sell hotel, car, rail and other related travel products. Knowledge of tour co...
POSITION DESCRIPTION. The Client Success Operations Specialist plays a critical role in ensuring our clients receive exceptional support and experience high-impact engagement programs. This role blends technical support, client advocacy, and program execution to drive platform success and employee engagement outcomes. POSITION REQUIREMENTS. Bilingual proficiency in English and Spanish preferred. 3 year of client-facing experience (Client Service,...
POSITION DESCRIPTION. We are seeking a. Temporary Sr. Graphic Designer. to support our Engagement Communications department during a period of increased seasonal volume, anticipated from December through April (with the possibility of extension into May, depending on business needs). The Senior Graphic Designer creates, designs and produces quality, creative and effective print and electronic communication solutions for more complex projects with...
POSITION PURPOSE. The System Administrator plays a critical role in maintaining and optimizing the organization’s backend infrastructure and customer service platforms, including cloud platforms, enterprise applications, on-premise systems, and business-critical tools such as Genesys, Process Shepherd, and Zendesk. This role ensures system reliability, performance, and security through proactive monitoring, incident response, and continuous impr...
POSITION DESCRIPTION. The Associate Event Manager provides prompt, courteous and exceptional service to internal and external customers at all times. . The Associate Event Manager will assist and in cases where applicable, develop and operate travel programs for existing clients while providing a level of support to the internal team members that exceeds expectations. This position will assist in the development and maintenance of key supplier an...
