What this Job Entails :

Cellular Support Technician Is are responsible for providing the Astreya user experience. From supporting a complex and fast paced cellular environment, providing technical services, order tracking, accessories management, managing hardware and accessory deployment to front line users, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe.

Scope :

Follows established procedures on routine work

Requires detailed instructions

Your Roles and Responsibilities :

Support product lifecycle management activities, including asset receiving, box / unboxing of equipment, inventory put-aways, ecycling activities and organization of packages / breakdown of corrugate to maintain a clean working environment

Support a complex and fast paced environment with outstanding attention to customer satisfaction

Provide troubleshooting and support for mobile devices and applications

Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

Utilize Inventory Data management software to maintain inventory accuracy and workflow

Contribute to large scale global projects as needed

Participate in process improvement

Assist in performing physical installation, troubleshooting, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards.

Diagnose simple hardware issues

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications / Skills :

High school diploma or general education degree (GED) and 0 to 2 years’ related experience and / or training; or equivalent combination of education and experience

Excellent written and verbal communications skills

Ability to work in a large team with minimal supervision

Capable of providing an outstanding user experience

Knowledge of Inventory and IT

Ability to excel in a fast paced work environment

Ability to make sound decisions when faced with competing priorities

Results oriented and can identify the steps to be taken to achieve objectives

Quality focus and problem solving with strong emphasis on details

Closure oriented in managing ticketing / case systems w / experience

Excellent oral and written English

Customer Service Experience in excellence

Experience in Telecom Support

Ability to multitask

Team player qualities : integrity, accountability, adaptability and motivation

Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and / or fingers

Salary Range

$14.30 - $22.57 USD (Hourly)

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including :

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

Dental provided through Cigna (DPPO & DHMO options)

Nationwide Vision provided through VSP

Flexible Spending Account for Health & Dependent Care

Pre-Tax Account for Commuter Benefit / Parking & Transit (location-specific)

Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

Corporate Wellness Program

Employee Assistance Program

Wellness Days

401k Plan

Basic Life, Accidental Life, Supplemental Life Insurance

Short Term & Long Term Disability

Critical Illness, Critical Hospital, and Voluntary Accident Insurance

Tuition Reimbursement (available 6 months after start date, capped)

Paid Time Off (accrued and prorated, maximum of 120 hours annually)

Paid Holidays

Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Last updated : 2024-05-03