What this Job Entails: This role is 100% on site Cellular Support Technician Is are responsible for providing the Astreya user experience. From supporting a complex and fast paced cellular environment, providing technical services, order tracking, accessories management, managing hardware and accessory deployment to front line users, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. Preferred Knowledge of IOS and android operating systems. Expertise with eSim projects, basic cellular knowledge, and carrier including plan knowledge. Experience with Inventory management, invoicing, and other warehouse environment related tasks. Experience with handling escalations via ticketing systems & Chats. Scope: Follows established procedures on routine work Requires detailed instructions Your Roles and Responsibilities: Support product lifecycle management activities, including asset receiving, box/unboxing of equipment, inventory put-aways, ecycling activities and organization of packages / breakdown of corrugate to maintain a clean working environment Support a complex and fast paced environment with outstanding attention to customer satisfaction Provide troubleshooting and support for mobile devices and applications Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs) Utilize Inventory Data management software to maintain inventory accuracy and workflow Contribute to large scale global projects as needed Participate in process improvement Assist in performing physical installation, troubleshooting, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards. Diagnose simple hardware issues Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience Excellent written and verbal communications skills Ability to work in a large team with minimal supervision Capable of providing an outstanding user experience Knowledge of Inventory and IT Ability to excel in a fast paced work environment Ability to make sound decisions when faced with competing priorities Results oriented and can identify the steps to be taken to achieve objectives Quality focus and problem solving with strong emphasis on details Closure oriented in managing ticketing/case systems w/ experience Excellent oral and written English Customer Service Experience in excellence Experience in Telecom Support Ability to multitask Team player qualities: integrity, accountability, adaptability and motivation Physical Demand & Work Environment: Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $14.30 - $22.57 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law