Order Support Specialist

Description:

Position Summary

The primary focus of this role is to take orders from the sales team and Client customers and input those orders into our order processing system, Zoho. Our team is also primary for picking, packing, and shipping our product to customer expeditiously.

Responsibilities

• Processes customer orders efficiently via emails and phone calls from customers and sales
• team.
• Communicates updates on order status, inventory, pricing, and shipping information to
• customer and sales field.
• Consults with sales, management, other departments, and outside partners to ensure orders
• ship on time.
• Helps resolve any sales and/or customer issues in a timely and efficient manner, escalating
• when required.
• Performs, organizes, and streamlines operational tasks to reduce the potential for errors.
• Maintains accuracy of order processes and inventory system. Updates procedures, as
• necessary.
• Ensures internal sales team is fully stocked with inventory and replenishes when requested
• Provides the customer with exceptional customer support, ensuring customer satisfaction.
• Responsible inventory management at HQ.
• Monthly Field Reconciliation.
• Participate as needed with special projects or requests assigned by the Manager.

Skills:

Order entry, Data entry, Microsoft office, sales support, CRM, Zoho

Top Skills Details:

order entry, data entry, Microsoft office, sales support, CRM

Additional Skills & Qualifications:

Qualifications

• Strong computer skills with the ability to learn new systems and leverage technology to increase productivity.
• High attention to detail.
• Ability to work independently and as a TEAM.
• Possess outstanding decision-making and problem-solving skills.
• Must have accuracy in data entry.
• High-quality standards in written communication.
• Excellent verbal communication and phone skills.
• Ability to interact with sales, management, and customers effectively.
• Adapts to changes in the work environment; able to deal with frequent change or
• unexpected events.
• Maintain high-performance standards and perform independently in a fast-paced, high-energy environment.
• Self-motivated who takes the initiative to assist management when opportunities arise.
• Possess potential for leadership abilities.

Experience

• 2 years of order processing experience.
• 2 years of sales support and/or customer service experience
• Proven record of accomplishment of success providing support to both internal and external
• customers.
• High school diploma or GED required; college degree preferred.
• Experience with clinical organizations and government-sponsored health care programs are pluses.

Benefits

• Medical, dental and vision insurance.
• Six paid legal holidays: New Year’s Day,

Memorial Day, July Fourth, Labor Day, Thanksgiving Day, and Christmas Day.

• Paid time off

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.