Description:

Customer Service Representation compiles and maintains records of business transactions and office activities of establishment by performing the following duties. The incumbent must enter all orders, sample requests and sent out confirmations within 24 hours of entering an order. This also requires all Documents necessary.

Essential Duties and Responsibilities

• In charge of processing sample requests & projects for flavors, fragrances & aroma chemicals.

• Provide assistance to customers, support sales force and maintain open communication.

• Capable of working accurately, efficiently and is able to follow up on pending matters.

• Monitor requests/project status, backorder expediting, shipping discrepancies, and missing documents

• Contact customers when orders are delayed or canceled.

• Provide quality service while continuously striving for improvement and consistency

• Filing and organizing paperwork pertaining to all samples along with supporting correspondence

• Extensive contact with all levels of management, sales staff, shipping & lab personnel

• Experience in the food industry is a plus

Hours:

Monday-Friday 8am-5pm

Skills & Qualifications:

-2 years of international customer service experience

-Order processing (ERP Software)

-Microsoft Excel (test on excel)

Nice Haves:

-Associates Degree

-Bilingual in Spanish

-Harmonized Codes

Soft Skills:

-Outgoing

-organized

-detail oriented

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.