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Member Services Administrator
$83k-109k (estimate)
Full Time 1 Month Ago
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Associated Builders and Contractors Central Texas is Hiring a Member Services Administrator Near Austin, TX

Primary Functions:

Provide world class administrative support to the ABC staff team. Ensure exemplary customer service to all students, members, sponsoring employers, internal and external constituents.

Responsibilities:

Support

· Maintain proper records and files providing the office staff with organized and adequate information and resources.

· Maintain membership database to remain current with accurate information.

· Provide support role for staff members through organizational and administrative support as needed to help further the goals of the association.

· Coordinate prospect meetings, engagement meetings, and new member onboarding scheduling, including collaborating with staff and members on assigned roles.

· Monitor and coordinate twelve-month member onboarding program.

· Provide support to members for membership database and website.

· Manage the process of publishing a print membership directory annually.

· Provide administrative support to President and membership director as needed to further the goals of the association.

· Manage member processing for new members and renewals including submitting monthly reports and supporting the onboarding process.

· Update our distribution lists as necessary.

· Assist President with other duties as requested.

Member Programs

· Assist ABC staff and committee chairs in developing committee agendas and meeting packets, take meeting minutes at all committee meetings, and distribute committee minutes after meetings.

· Assist with all chapter meetings and events to ensure a positive experience for members and attendees.

· Assist membership director with promotion items, member visits, and leave behinds for members.

· Assist with coordinating speakers for chapter events.

· Maintain meetings and events registration lists; produce sign-in sheets as needed.

· Support execution of ABC functions including Board and committee meetings, networking events, Excellence in Construction Awards Banquet, graduation, golf tournaments and other Member Events through event preparation and registration.

· Provide printable name tags, drink tickets, rosters, signage etc. for all events.

· Responsible for sponsorship tracking for all events.

· Ensure supplies are prepped prior to event day by communicating with the appropriate ABC team member.

· Manage post event deliverables, including but not limited to finalizing registration lists, handing in receipts, working with appropriate ABC team member to finalize event financials.

· Help develop, monitor, and manage Chapter wide event budgets within scope of responsibilities, in collaboration with President/CEO, including final bill resolution.

· Assist with developing outline, delegation, and management of tasks for the event team onsite.

· Monitor and report on event status including room block, F&B planning, space allocation, AV, prizes, and planning concerns.

· Research and evaluate venues and facilities; conduct site inspections, and make recommendations to leadership regarding site selection

· Communicate with staff and volunteers of event timelines.

EXPECTATIONS

· This is a non-exempt full time position; includes employment benefits, and business mileage from primary office to work related locales (not commuting) reimbursed at the standard IRS rates.

· Work typically during normal office hours which are Monday-Thursday 8:00 am – 5:00 pm, and Friday 8:00am-12:00pm with ½ hour per day lunch.

· Daily hours may vary based on seasons and/or Chapter events.

· Chapter territory includes fifteen counties in Central Texas.

· Hybrid home-office/principal office work could possibly be negotiated.

· All ABC Central Texas team members are expected to be flexible and helpful with the ongoing needs of the Chapter within the entire chartered territory which includes 15 Texas Counties.

· Office attire is business casual, but may vary from time to time.

· ABC Central Texas is a tobacco/smoking/vaping/drug-free environment.

· Reliable transportation is a requirement.

· Must be able to sit, stand, bend, and lift 15 pounds.

Position Requirements

To achieve our mission, we hire energetic and fun-loving individuals who possess the following skills:

· Minimum of two (2) years work experience.

· Strong computer skills including word processing, database management, electronic mail, spreadsheets, etc.

· Success in developing high performing skills and setting personal goals for advancement.

· Professional demeanor and presentation of self.

· Ability to organize and manage several priorities simultaneously while working under pressure and deadlines.

· Is highly organized and detail-oriented.

· Demonstrates project- and time-management skills.

· Has the ability to communicate professionally verbally and in writing to a diverse membership and others contacted in the course of work.

· Organizational awareness & resourcefulness - understanding of whom to engage in order to identify solutions & resolve issues.

· Ability to take ownership of a process and to use problem solving skills to resolve issues.

· Demonstrates the highest level of personal and ethical standards.

· Travel up to 10% by land and/or air throughout the Central Texas region as required.

INTERNAL RELATIONSHIPS

· Reports to President & CEO.

EXTERNAL RELATIONSHIPS

· Communicates regularly with members, ABC National office, committees, instructors, colleges, students, staff and others.

· Assists other departments with responses to member queries and needs.

About ABC Central Texas

Mission

Associated Builders and Contractors of Central Texas advances the principles of free enterprise and merit in the construction industry and provides members, their employees, and the construction industry with opportunities to succeed by promoting safe, quality, sustainable construction.

Value Proposition

Founded on the merit shop philosophy, ABC helps members win work and deliver that work safely, ethically, and profitably for the betterment of the communities in which we work.

Job Type: Full-time

Pay: $24.19 - $27.14 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Ability to Relocate:

  • Austin, TX 78758: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$83k-109k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

03/30/2024

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