418 Representative Customer Service (General Calls) Jobs in Phoenix, AZ
Assa Abloy is Hiring a Representative Customer Service (General Calls) Near Phoenix, AZ
- Interacts with customers; gives information in response to inquires about accounts, products, and services.
- Takes care of and settles customer complaints, special orders, or returns via phone or email.
- Answers customers’ questions regarding product or service.
- Receives and processes orders, provides information concerning pricing, discontinuance, and shipping.
- Talks with customers by phone, chat, or email to ensure the best service possible.
- Investigates and corrects errors, following customer and company records.
- Work with accounting team to address complaints concerning billing.
- Refers complaints of product or service failure to appropriate departments for investigation.
- Coordinates customers' service needs with other departments as required to ensure customer service.
- Process information in appropriate computer programs as required including; ERP System, Customer Portal, Microsoft Office, CRM, etc.
- Operate within and help to improve work procedures for Customer Service using lean manufacturing principles
- Strive to develop and maintain a high standard of product knowledge, sharing that knowledge with Sales Reps, Customers, Team members and other Employees.
- Conform with the organizations ISO 9001 & 14001 requirements.
- Other duties or projects as assigned.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
Job Summary
Full Time
$41k-51k (estimate)
04/27/2024
06/26/2024
assaabloy.com
POMONA, CA
3,000 - 7,500
2010
DAVID M LUTZ
<$5M
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About Assa Abloy
ASSA ABLOY is the global leader in access solutions with sales of SEK 94 billion and 49,000 employees. The Group has operations in over 70 countries and sales worldwide. Using the latest technologies we open doors to events, hospitals, homes, hotels, airports, education and businesses. Working for ASSA ABLOY means that you will be part of a dynamic and agile environment, developing innovative solutions to improve our customers' lives. ASSA ABLOY offers a variety of career paths. Covering all areas from development and production to installation and service. Whether you are into sourcing, logis...tics, sales, marketing, service, finance, IT or HR, we have possibilities for you. Our key message People make it all happen! We believe that amazing things happen when we pull in the same direction and focus on achieving common goals. We let our employees take responsibility and strongly believe that accountability enables growth and development. Follow us to find all about who we are, what we do and lets start your ASSA ABLOY journey. ASSA ABLOY is committed to protecting you personal data. Learn more at http://bit.ly/2G20eS7
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The job skills required for Representative Customer Service (General Calls) include Customer Service, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Representative Customer Service (General Calls). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Representative Customer Service (General Calls). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Representative Customer Service (General Calls) positions, which can be used as a reference in future career path planning. As a Representative Customer Service (General Calls), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Representative Customer Service (General Calls). You can explore the career advancement for a Representative Customer Service (General Calls) below and select your interested title to get hiring information.
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