Under the direction of the Claims Department Supervisor, the Claims Support Representative performs the essential functions of the position, which includes but is not limited to duties as described below:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Under the direction of the Claims Department Supervisor, the Claims Support Representative performs the essential functions of the position, which includes but is not limited to duties as described below
• Provide support to the Claim Department
• Answer incoming New Claim calls and department overflow calls
• Set up all new claims and assign to adjuster(s)
• Track, compile and input statistical data for Company reports including Claim Activity Reports and Underwriting reports
• Issue payments for routine expense invoices
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows Aspire Claims Services/partner’s policies, procedure and work rules
• Manage all salvage vehicles at Copart
• Notify NMVTIS when a vehicle is settled as a total loss
• Issue payments for routine expense invoices including review of Copart advance charges: if they differ from what was approved by the adjuster, send to the adjuster to review and pay. If charges are the same, pay the invoice
• Regular and predictable punctuality and attendance
• Assist claims department by completing special projects including but not limited to assisting with total losses and subrogation, and various clerical duties such as copying, scanning and data entry
• Other duties as assigned/requested

QUALIFICATIONS AND SKILLS:

• Ability to learn and understand insurance industry practices, standards and terminology preferred
• Must be able to pass a background check
• Related insurance industry experience a plus
• Bilingual a plus
• Proficient use of Word, Excel, Outlook, Web-based systems, and type 35 wpm
• Must have a disciplined approach to all job-related activities
• Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills

INTER-RELATIONSHIP COMPONENT:

• Ability to develop excellent working relationships with Staff, Partners, Clients and Insurance Carriers
• Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of good will, indicative of a professional environment and atmosphere
• Ability to be a team player and work cohesively with other Aspire Claims Services’ Partners’ and Companies’ staff to achieve company goals
• Able to represent the Company in a professional manner and contribute to the corporate image
• Able to consistently provide excellent customer service

WORKING CONDITIONS:

• This is a non-exempt position which complies with alternative work schedule when applicable
• This work environment is fast-paced and accuracy is essential to successful task completion
• This position may require mandatory overtime as deemed appropriate by management
• The office is that of a highly technical company supporting a paperless environment
• Travel may be required
• Requires extended periods of computer use and sitting

Pay Range: $18 – $22 / hour

Only well-qualified candidates need apply

• Equal Employment Opportunity Employer