Medical Billing Specialist (Onsite)
Department: Revenue Cycle
Employment Type: Permanent - Full Time
Location: Austin, TX
Reporting To: Revenue Cycle Manager
Description
Join our team as a Medical Billing Specialist and dive into the diverse functions of our Revenue Cycle department. This role offers ample opportunities for growth and advancement. We're seeking someone with a positive attitude, comfortable with handling inbound phone calls to assist patients with billing inquiries, and who thrives in a dynamic, fast-growing environment. You'll engage in high-volume patient interactions by phone, contributing to our team's success as a collaborative, results-oriented player.
Schedule: Monday-Thursday 8-5 pm, Half-days on Fridays!

** This position will be onsite at our HQ office***
What your day will look like

• Answer multi-line phones for the billing department, ensuring all in-coming lines are always covered.
• Cross-train in authorizations, insurance verification and payment posting to assist with coverage as needed.
• Demonstrate the ability to deal with patients regarding sensitive financial matters and capture unpaid balances including patient itemized receipt requests.
• Receive and resolve patient billing complaints and questions, initiate adjustments as necessary.
• Make appropriate financial arrangements for payment of patient accounts; Respond to correspondence or telephone calls from patients about accounts.
• Document calls with patients in practice management system.
• Utilize merchant processing vendor to process credit cards or check payments & manage payment plans.
• Send receipts when requested by patient.
• Prepare write-off and refund requests with appropriate documentation and submit to Manager.
• Process collection agency accounts.
• Assist AR Specialist with insurance records requests.
• Sort daily mail, interoffice correspondence, and faxes.
• Other duties as assigned

Knowledge & Skills Needed to be Successful

• Knowledge of Commercial, Medicare and Medicaid Insurance guidelines.
• Must be customer oriented and have the ability to adapt/respond to patient escalation issues
• Excellent mathematical skills, computer skills, G suite application skills.
• Excellent writing and verbal communication skills.
• Strong attention to detail and goal oriented.
• Ability to prioritize and manage multiple workflows and responsibilities.
• Ability to work in a results-oriented and fast-paced environment, both individually and as part of a team.

What Benefits do we offer Aspire Employees?

• Medical, Dental and Vision Insurance
• Generous Paid Time Off and Paid Holidays
• 401(k) Generous Employer Match
• Free Allergy Testing and Discounted Treatments
• Gym Membership Discounts
• Life Insurance
• Employee Reward Program

... AND MORE
Explore More About Aspire
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Aspire Allergy & Sinus is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.