Company Description

Job Description

The Guest Service Supervisor manages, trains, and supports the guest service team. They will also help drive guests to and from different locations and give guests suggestions on activities when needed.

Job Posting Deadline

Applications for this position will be accepted until May 15, 2024.

Essential Job Functions

• Train staff on driving techniques, professionalism, and other standard procedures
• Assist front desk supervisor in cross training employees when needed
• Keep track of guest experience and number of drives throughout the day
• Know about all daily hotel functions, locations, and times for appropriate guest direction
• Pick up and deliver guests to various local locations when needed
• Drive safely at all times
• Follow up with all incident reports immediately
• Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests
• Other duties as assigned

Qualifications

• Must be over 18 years of age
• A valid driver’s license is required
• High School Diploma or high school equivalent preferred
• 2 years of management experience preferred

Additional Information

Supervision Given and Received

Given : Exercises direct supervision over guest service staff. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work;

appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Received : Works under general supervision of Front Office Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks.

Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed.

Work is reviewed on demand or during scheduled check-ins.

Work Environment and physical demands

Ability to reach, crouch, kneel, see, hear, stand, walk and run for extended periods of time.

Regularly work / drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces.

Must be able to constantly lift, push or pull up to 50 lbs. individually or with assistance.

Job Benefits

This position is categorized as a regular full-time position eligible for the following benefits :

Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace.

Read more about our policies as it relates to employee safety

Last updated : 2024-04-28