SPECIFIC DUTIES

• Responsible for driving the product support team in the successful launch of new products, initially internal and subsequently with customers in the EPI portfolio of products
• Take a strategic view of top issues to ensure resolution by working with key stakeholders to drive engineered solutions through new product development and continuous improvement process (CIP) hardware/software and/or procedures.
• Manage the team to represent the KPU to the external customer for all issues to include escalations, CIP and escalation management with responsibility for high level engagement of customers
• Drive CIP across multiple internal organizations working with key stakeholders to ensure resolution, quality and customer satisfaction
• Lead team of managers with indirect team of 20 engineers.
• Provide leadership and strategic vision to the EPI Product Support organization
• Reports directly to KPU Vice President

QUALIFICATIONS

• Bachelor’s degree in engineering (Mechanical, Electrical, Chemical or related technical discipline)
• 10 years of experience in the semiconductor capital equipment industry or semiconductor related
• 5 years of experience as an accomplished manager in supporting customers, with a background in Engineering and New Product Introduction (NPI)
• Must travel internationally (20-30 %) to continuously align with regional service teams
• Leading team focused on trouble shooting mechanical and electrical domains

SKILLS

• Demonstrated ability to represent customer priorities and drive to closure within a matrixed organization
• Strong background in the definition and implementation of best practice methodologies to drive product quality, on-time product delivery and customer satisfaction
• Ability to attract world class employees and develop a cohesive culture that fosters teamwork, efficiency, and ownership
• Ability to grow and develop product support engineers to become system level experts
• Ability to generate respect and enthusiasm from the team and to generate team culture for sharing ideas and strategies
• Exceptional communication and presentation skills
• Ability to handle the challenges of conducting business globally
• Impeccable integrity, openness, creativity
• Experience dealing with customers from a commercial perspective