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Who is ASM?
ASM is a leading global supplier of semiconductor process equipment for wafer processing. Based in 3 continents and 14 countries, ASM benefits from a wider perspective and the advantages of bringing together the best minds in the world to create new breakthroughs. ASM provides equipment to all the top semiconductor device manufacturers in the world, primarily for the deposition of thin films. ASM pioneered important aspects of many established wafer-processing technologies used in industry, including lithography, deposition, ion implant, epitaxy, and single-wafer ALD. In recent years, ASM brought Atomic Layer Deposition (ALD) and Plasma Enhanced Atomic Layer Deposition (PEALD) from R&D to mainstream production at advanced manufacturers’ sites. ASM’s broad portfolio of innovative technologies and products are being used by the most advanced semiconductor fabrication plants around the world, helping customers’ progress along their technology roadmap and make integrated circuits or chips smaller, faster, and more powerful. ASM is headquartered in Almere, the Netherlands with manufacturing in Singapore and South Korea, and R&D in Europe, North America and Asia.
As the Director of the Global Product Support (GPS) team, you will lead a team in ensuring resolution for hardware support issues and providing first level software and process support for our Epitaxy (EPI) Key Product Unit (KPU). In addition to managing the team to support needs of the field, this role demands an elevated level of technical leadership to provide guidance to engineering during the design phase of new products on key customer requirements, drive key improvement projects such as reducing installation or warranty costs, increasing uptime of the installed base of tools, and improving customer satisfaction scores. To effectively drive these changes, it is expected that the GPS Leader be able to tightly interface with all other departments as well as business units in the company. The individual in this position should be able to collaborate closely with the customer directly, meeting their needs while still managing expectations. The GPS Leader should be able to quickly make high impact decisions while considering the full effect of these decisions to ASM.
SPECIFIC DUTIES
QUALIFICATIONS
SKILLS
· Strong background in the definition and implementation of best practice methodologies to drive product quality, on-time product delivery and customer satisfaction
· Ability to attract world class employees and develop a cohesive culture that fosters teamwork, efficiency, and ownership
At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.
Full Time
$151k-192k (estimate)
04/27/2024
05/12/2024
asmw2p.com
Cherry Hill, NJ
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