POSITION: Ticket Office Coordinator TYPE: Hourly Non-Exempt/Full-time DEPARTMENT: Ticket Office IMMEDIATE SUPERVISOR: Assistant Ticket Office Managers General Statement of Duties: This position is responsible for assisting with the day-to-day business of the Ticket Office. Areas of Responsibilities: Opens and/or closes the Ticket Office during scheduled shifts. Provide Sellers with banks and Will Call at the start of a working day. Reconcile all Sellers’ cash banks and credit card transactions at the end of Sellers’ shifts. Ensure all necessary daily reports are present and reviewed in the vault at the end of a working day. Responsible for vault closing and security in absence of management Assists with deposit pick-up and accurately logging transactions Helps with troubleshooting and managing equipment Assists Ticket Sellers during business hours and event both days and nights. Assist with customer service-related issues at Ticket Office windows. Assist sellers whenever necessary with tasks including selling, printing, troubleshooting and managing tickets. Responsible for training part-time staff and assisting with training documents Monitor adherence of all applicable rules and guidelines for sellers, maintaining a professional and positive environment. Assists with communication via verbal and in writing when it comes to offer and policies changes. Perform ticket sales for concerts, sporting events, family, POPS! & Broadway shows. Manage Ticket Office main phone line and email account, responding to all inquiries in a timely manner with exceptional customer service. Manage Account Manager Emails as required. Assists with Best of Broadway and North Charleston POPS! Subscribers with general inquiries, renewals, upgrades, and exchanges. Assists customers with group sales inquiries and transactions. Process ADA ticket orders requested by phone or email in a timely manner. Handle/reconcile large sums of money utilizing prescribed cash management controls. Perform related clerical work and other duties as required or requested. Updates database as needed and files various records and reports. Ensure any important information/changes required to perform duties as a supervisor is provided to part-time supervisors. Completes various projects as assigned Qualifications: Previous Ticketmaster experience (Archtics, Host, TM1) preferred. Operate Ticketmaster software and a personal computer using Excel, Windows and Microsoft Office software. Cash handling skills required. Must be customer service oriented and computer competent while working in a fast-paced environment. Enjoy working with the general public. Demonstrate knowledge of ticket office procedures. Work in a fast-paced environment and handle heavy workload that can present stressful situations. Handle multiple tasks simultaneously. Organize and prioritize work deadlines. Work independently, exercising judgment and initiative. Ability to stay current with training on new techniques and systems. Must be detail oriented and organized. Must be willing to work flexible hours, including evenings, weekends and holidays. Essential Functions: Follow oral and written instructions and communicate effectively with others in both oral and written form. Possess great customer service skills Possess computer proficiency and overall ability to input data into a computer terminal in order to record sales transactions. Possess the ability to accurately count money and make change. ASM participates in E-Verify. ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor. Not a Contract Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.