ASM Global, the leader in privately managed public assembly facilities, has excellent and immediate openings for Banquet Captains for ASM/Knoxville Convention Center and World’s Fair and Exhibition Hall. Position will manage Banquet and Concessions teams in the organization, set-up, serving, and closing procedures that are assigned ensuring positive guest experience at all times. Position is involved with all functions serving any food & beverage items. Essential Duties and Responsibilities • Maintain communication with the Client, Food & Beverage Managers, Catering Sales Manager and Event Managers during events. • Be on duty prior to the start of event, in uniform, well groomed, and ready to go to work. • Able to read and interpret BEO’s & CEO’s • Fulfilling the service per each Concessions Event Orders (CEO) • This position oversees and is accountable for all concessions activity to include set-up, cash handling, and proper rotation of product and production procedures. • Responsible for inventory: rotation, organization, and storage of product, and to ensure that all product counts are verified before, during, and after event daily. • Must be able to perform all duties of each concession position as well as all Banquet positions. • Supports goal for Health Department score of 90 or higher. • Must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events. • When applicable will be required to be creative in designing and creating décor and display for merchandising of product • Accountable for customer service and resolving customer complaints to the satisfaction of the guest; analyzes and resolves all guests and associate problems with the assistance and approval of supervisor. • Understands and can describe menu offerings, packaging, and pricing to the team and guests. • Maintaining all concessions equipment cleanliness and preventative maintenance • Other duties as assigned. Supervisory Responsibilities • Must be able to lead, communicate, work alongside with as well as and delegate staff effectively and positively • Attention to detail and consistency of procedures and processes • Oversees all concessions and banquet processes • Must be able to collaborate professionally with peers in other departments • Ensure that team members are ready to work, well groomed, in full uniform, mentally alert, and knowledgeable regarding policies, procedures, and banquet food and beverage menu items • Training and coaching per shift of concession workers, cashiers, and other banquet staff. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Always maintains a positive attitude and supports the company’s policies • Excellent organizational, planning, advanced oral and written communication skills, and inter-personal skills • Attention to detail and service oriented • Ability to undertake and complete multiple tasks and work independently • Must be able to speak and understand English • Must have a valid driver’s license • Must be able to pass criminal and credit background check Education and/or Experience • High school diploma or equivalent • Food and beverage service experience required Other Qualifications • Must be able to work to work extended and/or irregular hours, including nights, weekends, and holidays as needed • Must work 90% of all concession shifts scheduled including concession set-up to retain position • Must or be able to obtain a TABC license within the first 60 days of hire • Serve Safe certification or Food Handler Card required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. • Regular lifting, carrying, pushing and pulling minimum of 40 lbs • Manual dexterity to operate office equipment such as a computer or cash register is required • Constant standing, walking, stooping, reaching • Handling of food and chemical products • Ability to work extended hours productively in a fast-paced, very physically demanding environment Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. To Apply Recruiter- Kristy Todd ASM Global Knoxville: Knoxville Convention Center 701 Henley Street, Knoxville, TN 37901 Applicants that need reasonable accommodations to complete the application process may contact: 865.770.0823 ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.