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POSITION TITLE: Call Center Agent
LOCATION: HOPE Health and Wellness Center
REPORTS TO: Call Center Team Lead
EDUCATION: High School Diploma or GED; Associate degree preferred
WORK EXPERIENCE: 2 years or more in healthcare preferred
SALARY RANGE: $14.50/hour
FLSA STATUS: Hourly – Non-Exempt
POSITION TYPE: Full-Time
LANGUAGE: Fluent in English; Bilingual in English and Mandarin or Vietnamese is required
HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
JOB SUMMARY :
Under general supervision, the Call Center Agent will be responsible for professionally responding to telephone inquiries from callers and ensuring patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns related to health care issues.
MAJOR DUTIES & RESPONSIBILITIES:
QUALIFICATION REQUIREMENTS:
EDUCATION and/or EXPERIENCE:
High School diploma or GED is required; Associates Degree is preferred. Experience in the medical field or prior call center experience is preferred.
OTHER SKILLS and ABILITIES:
Full Time
$37k-48k (estimate)
04/29/2024
05/12/2024
The following is the career advancement route for Call Center Agent (Bilingual Spanish) positions, which can be used as a reference in future career path planning. As a Call Center Agent (Bilingual Spanish), it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent (Bilingual Spanish). You can explore the career advancement for a Call Center Agent (Bilingual Spanish) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.