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Description
Ashley Furniture is a privately held company with over 75 years in business. We wouldn’t be the World’s Largest Furniture Manufacturer without those that make us One Ashley. When you join the Ashley Furniture team you are joining the history and the future of furniture!
Position Summary:
The Ecommerce Customer Care Representative is responsible for providing excellent service to customers having issues with their online purchase primarily via phone and email. This position will spend a majority of the workday listening to customer concerns and trouble-shooting to solve problems to ensure customer satisfaction while keeping the goals of the company in mind. This position is responsible for learning and understanding all aspects of the online sales environment to be able to provide the most optimum service to our customers.
The Ecommerce Customer Care Representative will maintain prompt, efficient and accurate data entry to ensure customer satisfaction. This position will exhibit superior customer service by gaining profound knowledge of product and vendor warranties, as well as a broad understanding of customer service philosophy. This position will provide support and assistance to internal and external customers and have the ability to be self-motivated and to be persuasive with customers, while keeping “customer satisfaction” as a guiding factor.
Hourly Rate: Starting at $16.00/hr
Primary Job Functions:
Do you love helping others? Are you a problem-solver who likes to find creative solutions to help others? Do you want to take that creativity and work for a World-Class organization?
Requirements & Qualifications:
Full Time
Wholesale
$40k-51k (estimate)
05/04/2024
05/08/2024
HUAIHAIZHONG, SHANGHAI
100 - 200
2020
CHARLES FRANKLIN SPANG
$10M - $50M
Wholesale