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Ashley Furniture is a privately held company with over 75 years in business. We wouldn’t be the World’s Largest Furniture Manufacturer without those that make us One Ashley. When you join the Ashley Furniture team you are joining the history and the future of furniture!
Position Summary:
The Ecommerce Customer Care Representative is responsible for providing excellent service to customers having issues with their online purchase primarily via phone and email. This position will spend a majority of the workday listening to customer concerns and trouble-shooting to solve problems to ensure customer satisfaction while keeping the goals of the company in mind. This position is responsible for learning and understanding all aspects of the online sales environment to be able to provide the most optimum service to our customers.
The Ecommerce Customer Care Representative will maintain prompt, efficient and accurate data entry to ensure customer satisfaction. This position will exhibit superior customer service by gaining profound knowledge of product and vendor warranties, as well as a broad understanding of customer service philosophy. This position will provide support and assistance to internal and external customers and have the ability to be self-motivated and to be persuasive with customers, while keeping “customer satisfaction” as a guiding factor.
Hourly Rate: $16.00 per hour
Primary Job Functions:
Do you love helping others? Are you a problem-solver who likes to find creative solutions to help others? Do you want to take that creativity and work for a World-Class organization?
Requirements & Qualifications:
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
Retail
$35k-44k (estimate)
05/16/2024
05/19/2024
ashleyfurniture.com
ARCADIA, WI
15,000 - 50,000
2003
Private
TODD WANEK
$3B - $5B
Retail
Ashley manufactures and distributes home and office furniture products.
The job skills required for Bilingual Customer Care Representative include Customer Service, Problem Solving, Call Center, Microsoft Office, Written Communication, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Customer Care Representative positions, which can be used as a reference in future career path planning. As a Bilingual Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Care Representative. You can explore the career advancement for a Bilingual Customer Care Representative below and select your interested title to get hiring information.