Position Description: Interested in working for a rapidly growing SaaS startup in Denver? Ascent360 is a market-leading Customer Data Platform and software solution that drives revenue and relationships for our clients. We seamlessly integrate multiple data sources to create a comprehensive 360-degree customer view. This allows our clients to create and execute highly targeted marketing campaigns. With an intuitive drag-and-drop segmentation tool, our software puts the power back in the hands of the marketer.
Come work with one of the fastest growing companies in Denver and one of the TOP places to work according to Outside Magazines 50 Best Places to Work.
Ascent360 seeks an experienced Client Success Manager to lead the ongoing management and overall success of our clients. The Client Success Manager is a key, client-facing, and high visibility role in our Operations and Services organization.
Skills:
Must be able to interpret and provide recommendations around marketing results and continually confirm the clients investment is sound.
Analyze omnichannel marketing results and make necessary adjustments to the communication plan to stay on goal.
Database marketing expertise.
Project/Program management.
Excellent written and verbal communication.
Ability to communicate with technical resources and business marketers with equal success.
Responsibilities:
Renew clients and up-sell where appropriate.
Plan and lead account reviews as necessary.
Help clients realize the full potential of our SaaS software in helping them grow revenue.
Ensure client objectives are met by overseeing the development and execution of strategic marketing plans in collaboration with the appropriate subject matter experts and outside agencies if applicable.
Work with clients on strategy, tactics, forecasts, budgets, projections, and performance metrics.
Executive-level engagement of existing and prospective stakeholders in constant dialog around how to improve their marketing results.
o Conduct quarterly performance reviews.
Participate in senior-level discussions as requested.
Education:
Bachelors degree or equivalent
Experience:
2 years of progressive experience in database marketing and/or account management. Experience with CDP/CRM solutions, and email marketing a plus.
Why Ascent360?
At Ascent360, our mission is simple; to become a world-class Customer Data Platform (CDP) that helps companies realize greater value from their customer data leading to increased revenue. We are a cloud-based CDP that enables highly targeted, omnichannel marketing strategies direct to customers and prospects. We work with over 200 different brands, retailers, and resorts to integrate all data sources, giving a full view of their customers, and allowing for needle-moving marketing campaigns.
Ascent360 provides outstanding medical, dental, and other benefits. Ascent360 also encourages a healthy work/life balance, with up to 10 paid holidays and generous PTO.
Ascent360 is a venture-backed SaaS start-up. We are privileged to work with clients you know and love from industries like retail, resort, and outdoor & active lifestyle. At Ascent360 we work and function as a team. If you have an idea, speak up and your voice will be heard.
Salary Range:
$65,000 - $90,000 based on experience.
Employment with Ascent360 is at will meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.
This position is located in Colorado, and the work is primarily remote or in Denver, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.
Ascent360 is an equal opportunity employer and maintains drug-free workplaces. All employees and candidates are reminded that Ascent360 adheres to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.