Join Ascent Solutions
Combine one of the fastest growing industries on the planet with collaboration, intellectual diversity, and a culture of excellence—this is what you get. Soaring cyber risk is here to stay, but so are our consultants. We are builders and technologists with a passion for cybersecurity. Join us on our mission to help the nation’s top companies secure, advise, and manage their enterprise architecture.
Ascent is built to help companies evolve their cybersecurity posture, modernize their Microsoft solutions, and secure their journey to the cloud. Our best-in-class consultants understand the demands of today’s modern workplace as well as the technology hurdles it can create. We provide organizations with the expertise needed to move quickly beyond technical constraints and focus on achieving business results.
Ascent consultants are eager to engage with clients and implement secure solutions that drive business value. Intellectual diversity and collaboration drive our innovation process. We believe in evoking a customer’s root pain point. Our consultants provide intuitive solutions to help achieve company goals.
Mission:
We exist to spread a passion for cybersecurity, to maximize our purpose and create success for our customers and each other. Our Managed Services Consultants are operational experts in the Microsoft 365 stack. As extensions of our Customers’ teams, they are given a lot of autonomy and trust to manage, operationalize, secure, and support those environments following industry and Ascent best practices.
Responsibilities:
• Provide operational, event-based support to our clients using remote tools
• Recognize and respond to customer needs versus customer requirements
• Collaborate and work cooperatively with teammates to solve issues, improve processes, and elevate service delivery
• Proactively anticipate, preempt, diagnose, and solve technical problems in cloud environments
• Develop and maintain knowledge of customers specific business environments
• Perform administration of large-scale technology platforms (Microsoft 365, Azure, Microsoft EM S)
• Effectively triage complex technical issues and understand resources needed to resolve issues outside of your skillset
• Escalate issues when needed
• Assist with security incident response and remediation
• Effectively communicate technical information to customers at all levels
• Advocate for your customers needs, identify new service opportunities
• Own the outcomes
• Write technical and process documentation for internal team use as well as customer-facing deliverables
Qualifications:
• Passion for great customer service and an enthusiasm for working directly with customers across communication mediums
• Systems thinking; our team must make decisions holistically, looking at patterns in context of the larger systems, architecture, and organizational goals
• Conscientious, reliable, and punctual for work and customer engagement
• Excellent phone, written and verbal communication skills
• At least 5 years of experience in a customer facing, technical role
• Experience with ticket/service management systems
• Experience working with teams and collaboration across multiple groups within the organization
• 2 years working with a Managed Services provider (preferred)
• Prior experience in sales/consulting organizations (preferred)
Preferred Technical Abilities:
• Advanced experience and knowledge of Azure, Hyper-V, Windows Servers, Active Directory, Exchange, Office 365
• Office 365 Administration including:
o Exchange Online
o SharePoint Online
o Microsoft Teams
• Microsoft EM S including:
o Azure MFA
o Microsoft Information Protection
o Unified Endpoint Management
o Microsoft Cloud Access Security Broker
o Microsoft Defender ATP
o Microsoft Defender for Identity
o Azure Sentinel
o Azure AD Privileged Identity Management
o Azure AD Conditional Access
• Microsoft Azure
o Azure VM, Azure Virtual Networking, Azure Storage
o Azure Log Analytics
o Azure Defender
• Configure and install various computer and Windows servers
• Virtualization via Hyper-V or VMware
• Remote access solutions: VPN, Terminal Services, and Citrix
• Jamf Administration
We hire Stewards who:
• Channel their curiosity to learn, grow, and solve problems
• Receive and implement technical or interpersonal feedback from team members or managers
• Notice and affirm team and co-workers’ successes
• Invest extra time and effort into customer satisfaction and projects
• Organize and prioritize tasks before project or client deadlines
• Show self-motivation to learn new technology or consulting strategies
Physical Requirements
• Must be able to sit at a desk and work on a computer for prolonged periods of time
• Must be able to lift up to 15 pounds at times
• Must be able to be on call for emergencies occurring outside of normal business hours
Ascent’s Benefits
Ascent provides a 401(k) plan, health insurance, accident insurance, disability insurance, paid parental leave, and flexible paid time off. We practice stewardship of the roles and resources entrusted to us. Our hiring process sources consultants with wholistic skillsets: technical depth, EQ- and IQ-informed communication, and a passion for spreading cybersecurity.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
