ESSENTIAL FUNCTIONS

• Balancing the accounts from day shift
• Welcome guests upon their arrival and assign rooms
• Manage front desk activity and handling guest check-ins and check-outs
• Inform customers about payment methods and verify that I.D. and payments method match
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests
• Respond to guest complaints in a timely and professional manner
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed
• Answering calls and queries related to potential booking
• Provide information about our hotel, available rooms, rates and amenities
• Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
• Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
• Maintain knowledge of standards and company policies
• Completes the computerized audit function for the hotel at the end of the business day. This includes recording the daily financial transactions, e.

g. telephone charges, food and beverage revenue, and posting credit card charges.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES :

• Previous experience as a hotel Front Desk Agent preferred
• Excellent communication and organizational skills.
• Ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
• Must be familiar with a computer operation
• Must be familiar with operation of office equipment such as : copier, printer, facsimile machine, telephone etc.
• Ability to apply commonsense understanding to carry out instructions given.
• Ability to comply in standardized situations with only occasional or no variables.
• Must have excellent customer service skills.

PHYSICAL DEMANDS :

While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively;

handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.

• May be required to regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds.
• Must be capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations
• Must be able to work the overnight hours beginning (10 : 00-11 : 00 pm) and maintain alertness and attentiveness for a minimum of eight (8) hours).

QUALIFICATION STANDARDS :

• High school education or equivalent is required. Some college preferred.
• Six (6) months related experience or training preferred.
• Must be able to work in team environment, but will most often work independently on shift.

Last updated : 2024-04-30