Excellent communication and organizational skills

Ability to understand, read, write and speak English and communicate with guests and Team Members of other departments

Must be familiar with a computer operation

Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc

Ability to apply commonsense understanding to carry out instructions given

Ability to comply in standardized situations with only occasional or no variables

Must have excellent customer service skills

Must be disciplined, manage time well and able to work independently without supervision

The employee frequently is required to walk, climb or balance, talk and hear

May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds

Must be capable of effectively using close vision, distance vision, and color vision

Able to operate in mentally and physically stressful situations

Must be able to work the overnight hours beginning (10:00-11:00 pm) and maintain alertness and attentiveness for a minimum of eight (8) hours)

High school education or equivalent is required

The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day

Some of their typical duties include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company

Balancing the accounts from day shift

Welcome guests upon their arrival and assign rooms

Manage front desk activity and handling guest check-ins and check-outs

Inform customers about payment methods and verify that I.D. and payments method match

Register guests collecting necessary information (like contact details and exact dates of their stay)

Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests

Respond to guest complaints in a timely and professional manner

Creating invoices, bills and checks for vendors, employees and contractors

Managing and updating all official documentation pertaining to the role

Ensuring that all end-of-day activities have been successfully executed

Answering calls and queries related to potential booking

Provide information about our hotel, available rooms, rates and amenities

Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time

Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc

Maintain knowledge of standards and company policies

Completes the computerized audit function for the hotel at the end of the business day

This includes recording the daily financial transactions, e.g. telephone charges, food and beverage revenue, and posting credit card charges