Front Desk / Client Services Representative

Part-time position in Boca Raton (18-30 hrs/wk)

We are seeking a compassionate, outgoing individual for the Front Desk/Client Service Representative position at our therapy office located in Boca Raton.

The Front Desk/Client Service Rep is responsible for welcoming Clients into our office with warmth and compassion and facilitating the scheduling and payment processes. This position requires a solid understanding of office administration, superior communication skills, and a commitment to providing compassionate care to our clients. Excellent growth opportunity for the right individual.

INTERESTED CANDIDATES MUST SUBMIT A RESUME AND COVER LETTER DETAILING WHY YOU ARE INTERESTED IN THE POSITION.

JOB DETAILS

• Create and maintain a warm and welcoming environment for Clients, visitors and Team
• Warmly greet all Clients and visitors
• Direct clients on campus
• Open and close building at the scheduled time
• Assume responsibility for the daily care and upkeep of lobbies, restrooms and all public areas
• Help Clients schedule and coordinate appointments
• Assist Clients with completing necessary paperwork and forms
• Assist Clients in paying for Oasis services
• Facilitate Client-Therapist Communication
• Communicate essential Client information to other Team Members
• Manage calls, take messages and retrieve voicemail
• Distribute faxes and mail as required
• Safeguard client’s Protected Health Information as required by HIPAA and Therapeutic Oasis Policies and Procedures
• Maintain updated client information including addresses, phone numbers and insurance plans
• Scan Client paperwork to EHR
• Be familiar with Therapeutic Oasis Emergency Operation Policies and Procedures
• Assist and support other Team Members in their efforts to provide exceptional service and care to every Client

QUALIFIED CANDIDATES MUST

• Demonstrate professionalism and compassion in all aspects of their presentation
• Have 2 or more years customer service and/or medical office experience
• Possess excellent writing and communication skills
• Possess excellent computer skills
• Effectively organize and manage multiple tasks
• Be highly skilled in Microsoft Word
• QuickBooks experience a plus
• Knowledge of insurance billing a plus
• Be authorized to work in the United States
• Be willing to work occasional shifts in the Jupiter office

We are a team of passionate, caring individuals who strive to provide the highest caliber of care to our Clients. The Oasis family has a reputation for caring and professional excellence in the mental health and wellness communities. Spend your day working in an environment where personal growth is encouraged, work-family balance is respected, mindfulness and creativity are emphasized, and where you are valued for your contributions.