17 Customer support representative Jobs in Johnston, IA
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ARTECH is Hiring a Customer support representative Near Johnston, IA
Job Title : Customer Support Representative
Location : Johnston, IA
Duration : 3 years
Job ID : JDJP00039695
Job Description :
Onsite, second shift position.
Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page.
SPECIAL CONSIDERATIONS : Must be able to work second shift with weekend hours. New-hire training will take place M-F, 8am-4 : 30pm and will consist of 2-3 weeks classroom, and an additional few weeks of on the job training & mentoring with an experienced technician.
After training, candidate must be able to work an 8hr shift within the hours of 12 pm to 10 pm. The exact 8hr shift will fluctuate based on volumes and business need.
After training is complete, candidate will be assigned a weekend shift (either Saturday or Sunday) on a monthly rotating schedule.
PRIMARY RESPONSIBILITIES & DUTIES :
The Social Media Care team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction.
This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing / approving outbound content for quality and accuracy.
COMMON QUESTIONS INCLUDE :
- General product questions, availability, compatibility
- Ag, Residential and Commercial Turf, and Golf product issues / complaints
- Parts and publications lookups
- Loyalty Rewards programs
- John Deere Experience
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE :
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Effective written communication skills.
- 6 months experience with customer service / support experience.
- High comfort level and experience with consumer software applications.
- Experience with multiple forms of Social Media (Facebook, Twitter, Instagram, YouTube, TikTok)
- Strong computer and troubleshooting skills.
- Ability to work off-shift hours and occasional holidays to support the business
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE :
- Prior work history with using Social Media for business purposes
- Prior work experience in Agriculture or Technology dealer channels
- Knowledge of agriculture, turf (mowers) and utility vehicles
- Bachelor's degree in Agriculture, Business, Communications, Marketing, IT or a similar discipline.
Best Regards,
Reet Chaursaisa
Morristown, NJ
Reet.Chaurasia@artech.com
Last updated : 2024-04-24
Job Summary
Full Time
Business Services
$38k-48k (estimate)
04/25/2024
04/27/2024
artech.com
READING, PA
3,000 - 7,500
1998
Private
JEFFREY LEWIS
$500M - $1B
Business Services
Related Companies
About ARTECH
Artech provides staff augmentation, program management, ERP and workforce and staffing solution.
The job skills required for Customer support representative include Customer Support, Written Communication, Customer Satisfaction, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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