11 Customer Support Representative II (C) Jobs in Johnston, IA
Staff Finders Technical of Oregon is Hiring a Remote Customer Support Representative II (C)
Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page.
This position offers a retention bonus after 6, 12, and 18 months of employment.
This position offers pay increases based on 6, 12, and 24 months of employment.
SPECIAL CONSIDERATIONS:
- Support hours fall between the hours of 7am – 6pm, Monday - Friday. Some Saturdays may be required.
- Candidate must be available to work any 8hr shift within the 7am-6pm support window.
- Please note, rotations occur monthly.
- Hybrid work schedule:
- 2 days onsite / 3 days offsite - Tuesdays are required onsite, with either Wed/Thurs as additional onsite shift.
- Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee or be provided group transportation.
- Week 1 is onsite at JDF (Johnston), focused on exposure to resources and company introduction.
- Week 2 is hybrid, focused on Tier 1 training support and mentoring with senior reps.
- Weeks 3 & 4 will consist of mentoring with senior reps.
- Following week 4, agent will begin taking calls and emails.
- Takes approximately 3-4 months from start date to reach full productivity.
- The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
- Approximately 10-15 calls/day.
- Nearly all outbound calls are escalations from Tier I.
- General product questions, availability, compatibility.
- Ag, Residential and Commercial Turf, and Golf product issues/complaints.
- Warranty registration, and extended warranty coverage.
- Out of warranty assistance.
- Parts and publications lookups.
- Loyalty Rewards programs.
- Call Center experience.
- 6 months experience with customer service / support experience.
- Efficient researching / troubleshooting skills.
- High comfort level and experience with consumer software applications.
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Excellent written and verbal communication skills.
- Speak with confidence.
- Proficiency with Microsoft Office products.
- Solid work history and proven dependability.
- Knowledge of agriculture, turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
Job Summary
Contractor
$35k-44k (estimate)
11/23/2023
05/12/2024
The job skills required for Customer Support Representative II (C) include Call Center, Customer Support, Microsoft Office, Customer Satisfaction, Troubleshooting, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative II (C). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative II (C). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative II (C) positions, which can be used as a reference in future career path planning. As a Customer Support Representative II (C), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative II (C). You can explore the career advancement for a Customer Support Representative II (C) below and select your interested title to get hiring information.
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