Essential Job Functions

Client Services

• Provides client support on HR matters; provides extensive consultation with regards to wage and hour, leaves of absence, worker’s compensation, ensuring compliance with state and federal leave laws, and employee relations matters.
• Interprets client contracts and management of billable work with responsibility to track and properly report time, identifies supplemental services and opportunity for additional billable work. 
• Serves as contact for clients and clients’ employees to answer questions regarding, among other things, policy, benefits, and payroll compliance.
• Keeps internal and external management advised of potential problem areas and recommends/implements solutions as appropriate.
• Effectively manages critical relationships with client representatives including employees, management, and vendors to ensure overall client satisfaction.
• May conduct HR assessments and create report for presentation to the client.
• Monitors Compliance Department email box and correspondence; responds to inquires timely, determining priorities and escalates sensitive matters when needed. Independently resolves issues involving appropriate parties and ensures proper organization and documentation of electronic communication.
• Develops, prepares, and conducts training content for original and updated webinars.
• Performs other duties as assigned.

Other Duties

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Other projects as assigned.
• Local travel and some overnight travel may be required.

Experience & Education:

• Bachelor's degree in business, human resources, or equivalent combination of education and experience required. Advanced degree in business, human resources, or equivalent a plus, but not required.
• 8-10 years of professional HR experience, with focus on employment-related compliance knowledge.
• Strong analytical and problem-solving skills. 
• Superior verbal/written skills and presentation skills. 
• Good punctuation, spelling, grammar and attention to detail a must. 
• Strong interpersonal skills essential. 
• Course work/seminar attendance in HR, Payroll and Benefit compliance and
• Advanced working knowledge of state and federal regulations i.e. COBRA, ERISA, FMLA, PDL, PFL, CFRA, ADA, ACA.
• Certifications related to HR required (PHR, SPHR, SHRM-CP, SHRM-SCP or equivalent)
• Certifications related to Payroll or Benefits preferred (FPC, CPP, CEBS)

Computer & Equipment Skills

• Microsoft Word – word processing at minimum 35 words per minute
• Excel – able to set up spreadsheets and develop formulas for data analysis
• PowerPoint – able to create basic training curriculum
• Outlook email and calendaring
• Must have the ability to learn HRIS, Benefit and Payroll systems.

Other Skills and Strengths:

• Communicates effectively and sensitively in a diverse workforce population.
• Effectively organizes and manages assignments in order to meet deadlines and goals.
• Ability to manage multiple e-mail boxes and effectively organize electronic communication.
• Able to compose, proof read, spellcheck and edit correspondence, reports and other original written outputs.
• Able to add, subtract, multiply and divide correctly, as well as calculate percentages, fractions, ratios and decimals in order to complete projections and financial summaries and other outputs.
• Able to understand and interpret benefit designs and plans as well as effectively translate this information to employees and management.
• Ability to perform employee training
• Strong organizational skills needed to meet multiple deadlines and various client demands.
• Detail oriented and able to follow procedures.
• Ability to multi-task and manage multiple projects and priorities simultaneously.
• Ability to collaborate with senior/executive leadership to meet the needs of the business.
• Listens to business leaders challenges and identifies opportunities to provide HR and business solutions.
• Adapts quickly to change and effectively manages new challenges.

Reasoning & Mental Abilities:

• Uses planning and evaluation skills to develop successful strategies and tactics.
• Makes sound decisions and sets goals based on available information to evaluate situations and requirements to plan and adjust work accordingly.
• Projects accurate future occurrences based on current or historic data.