Description

Arrowhead Promotion and Fulfillment Co. Inc. is a leading promotional marketing services provider to many of America’s largest companies and their brands. As marketing partners, these companies look for our team to bring their brand promotions to life and ensure a successful experience for their customers. We serve a variety of industries and companies including Consumer Package Goods, Pharmaceutical, Manufacturing, Automotive, Outdoor Products, Retailers and more. From Sweepstakes, Games and Contests to ongoing Loyalty Marketing Programs, we have solutions to meet and exceed our clients expectations.
Arrowhead Promotion and Fulfillment is looking for a Client Relationship Manager (Account Manager) to develop and grow relationships of assigned clients and growth of client sales. The Client Relationship Manager position is located in Grand Rapids, MN and is responsible for assuring departments working on client programs have clear and concise information about programs, along with leading, coaching and developing Account Coordinators and Account Support Assistants. Arrowhead offers a variety of benefits including: 

• Medical, Dental and Vision insurances within 30 days of hire. 
• Time off including: Vacation, sick pay, personal holiday, 9 paid holidays. 
• 401k eligibility 60 days of employment.
• Company paid life insurance, long term care and long term disability policies. 

Requirements

Client Relationship Manager Essential Duties and Responsibilities (other duties may be assigned as necessary): 

• Primary manager of the client relationships, maintaining solid relationships with key clients and checking in on client needs or promotion planning. 
• Understand and communicate APF services in detail to the client and to APF departments. 
• Develop and/or assist with client presentations.
• Schedule and lead client meetings and travel. Travel as necessary to present to clients and/or to perform client/program related tasks.
• Manage the overall internal execution of promotions and any questions in regards to the promotions.
• Develop good repoire and working relationships with subordinates, peers, management and all departments. 
• Work closely with Account Coordinators and Support Assistants providing work direction, training and mentoring
• Active involvement with Account Coordinator and Support Assistant training; utilizing in person and remote training techniques to ensure fluent understanding of systems, processes and procedures.
• Attend and manage weekly status meetings.
• Recapping program results and providing constructive feedback/insights for future planning.
• Develop/Write Program Estimates, Client-Facing Scope of Work, I.T. Scope of Work, SPEC documents, check lists and additional docs required for program setup. 
• Manage budget generation and monitor throughout life of projects; effectively communicate cost implications to client as items fall in and out of agreed upon scope of work.
• Work with all departments as necessary to assure program specifications and client requirements are clearly understood.
• Assure Dynamics 360 is being used as a primary CRM and quoting tool.
• Follow policies and confidentially requirements when coming into contact with various forms of Personally Identifiable Information (PII).

Client Relationship Manager Skills/Qualifications: 

• Bachelor’s degree. Strong organizational and communication skills.
• 2 years of supervisory experience or proven leadership abilities with the ability to hold employees accountable and create a supportive, motivating work environment. 
• Ability to manage conflict well; addresses complaints and solves problems in a professional manner. 
• Effectively communicate with all employees and adapt communication style to the person or situation as needed.
• Detail Oriented with strong analytical capabilities 
• Excellent oral, written and visual communication skills including presentation development and oral presentation delivery.
• Strong interpersonal skills to support interaction with customers, team members, and management.
• Innovative thinker, entrepreneurial, tenacious, with a desire to exceed sales revenue goals.
• Keen understanding of digital/online platforms including social media. 
• Proficient in computer applications including: Microsoft Word, Excel, Outlook, power-point and Client Launch. 

Client Relationship Manager Physical Demands and Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of the job, the employee is regularly required to sit. The employee frequently is required to stand and walk. 
• The noise level in the work environment is generally quiet and may include shared workspace. 

The Client Relationship Manager job description lists the minimum qualifications and experience for this role and is not all-inclusive. Other responsibilities may be assigned at any time. Arrowhead Promotion and Fulfillment Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws.