Scope of Position

The Regional Director/Vice President of Administrative Operations plays a vital role within a branch location, serving as a master coordinator of branch operational activity. The core purpose of the role is to oversee alignment of daily activities related to operational requirements within the branch. Incumbent will ensure daily shift scheduling is achieved through alignment of critical resources including operational, recruiting and onboarding team members. Provides onsite leadership guidance to team members, functioning as a coach and ensuring all team members are following daily production requirements and adhering to company policies. Individual will operate within a matrixed environment, expected to partner in a collaborative manner with designated departments to ensure technical expertise and oversight is managed accordingly.

Essential Position Responsibilities:

• Provide leadership oversight to staff in functional areas including Operations, Recruitment, Onboarding and related functional areas (e.g. uniforms).
• Partner with regional leadership teams to optimize operational metrics related to open shifts, guard retention and overtime.
• Conduct proactive evaluations of risk management and risk mitigation as it relates to operational needs.
• Partner effectively with internal business units including Finance/Payroll, Human Resources and relative areas.
• Produce required reporting deliverables as assigned by the organization.
• Provide input relative to required process and procedural implementation and documentation for operational efficiencies and compliance purposes.

Position Expectations:

• Understanding of the 24/7 operational dynamic, requiring availability during off-hours as required.
• Ability to pivot quickly to align client needs by exerting positive influence and clear communication to all impacted team members.
• Partnerships with internal business units for the betterment of our employees, including Finance, Human Resources, IT, etc.
• Strong business acumen, with demonstrated communication skills (both written and verbal).
• Proficiency with scheduling software and the ability to produce analytical reporting deliverables
• Demonstrated analytical and strategic-thinking skills

Minimum Qualifications:

• 5-7 years operating in a senior level leadership role within a fast-paced operational environment.
• Security industry experience highly desired, but not required
• Experience managing two or more functional areas
• High-volume scheduling experience within a 24/7 operational environment

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR resolutions@arrowsecurity.net Please include your full name, contact information and details about your request in the email.