HOUSEKEEPING SUPERVISOR | ARRIVE HOTEL MEMPHIS

WHO WILL LOVE THIS POSITION?

• An individual who likes being active all day and not in an office environment
• An independent worker can follow a task list with minimal supervision
• An individual who is detailed oriented and enjoys enhancing the guest in room experience by ensuring the room is clean and comfortable

WE OFFER:

• 401(k) retirement plan
• Medical, dental, vision and life insurance
• Employee discounts at our Hotels and Restaurants nationwide
• Paid Time Off and Sick Pay
• Holiday pay
• Professional development and career advancement opportunities

POSITION PROFILE:

The Housekeeping Supervisor is responsible for all guest rooms and the day-to-day operations of the housekeeping department. This person will oversee daily assignments, room inspections, and employee relations. The ideal candidate must possess excellent leadership skills.

ESSENTIAL FUNCTIONS:

• Supervises the day-to-day operations of the housekeeping department and assist as needed during high occupancy
• Maintain high standards of cleanliness in the hotel, including guest rooms, common areas and offices
• Maintain and update all guest collateral placed in the rooms
• Respond to requests in an expedient, professional manner
• Interact with guests to ensure satisfaction and handles guests concerns as necessary
• Examines rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to management
• Train, counsel and discipline team members, as needed
• Seek continual improvement for the department and hotel
• Comply with all policies, procedures and regulations that relate to the local, state and federal laws
• Advises front desk agent of rooms readiness for occupancy
• Use correct cleaning chemicals for designated surfaces, according to hotel requirements
• Clean guest rooms by category priority
• Empty trash containers
• Remove all dirty terrycloth and replace with clean par to designated layout
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
• Replace facial, toilet tissue and bathroom amenities in correct amount and location
• Inspect condition of bathrobes and replace if soiled/damaged
• Remove dirty bed linen and make up bed with clean linen
• Replace laundry bags and slips
• Clean closets and door tracks on check-out rooms, removing dust and debris
• Ensure correct amount and placement of hangers, extra blanket/pillow
• Dust and polish all furniture
• Realign furniture to floor plan
• Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside
• Check under bed(s), chairs and sofa for debris and remove if present
• Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor
• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions
• Dust pictures, frames and mirrors
• Remove dust and debris on television, clock radio, remote control and cable box
• Set correct time on clock; correct TV channel
• Clean all lamps and light switches; check for proper working order
• Remove dust, spots and smears from windows, ledges and frames
• Remove dust, grease and smears from telephones and reposition properly
• Empty liquid from ice bucket and wipe all surfaces dry
• Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked
• Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies
• Follow uniform guideline
• Perform any other reasonable duties as required by management
• Lead by example at all times and stay visible to staff 
• Be part of a leadership team of brand advocates who believe in what ARRIVE Austin has to offer and who are personally invested in its success
• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect
• Assist in building a culture of open communication, spend time with team members and be available for them (open door policy)
• Continuously strive to improve and maintain client and guest experiences
• Be a leader in managing the overall reputation management of the hotel
• Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guest and employees
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property
• Effectively manage wages and controllable expenses
• Focus on maximizing the financial performance of the department
• Monitor performance against budgets and goals

RREQUIREMENTS:

Skills/knowledge required:

• Guest service oriented
• Strong knowledge of cleaning products

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.