POSITION PROFILE:

We're looking for a hospitable, guest experience-focused Food and Beverage Manager at ARRIVE Palm Springs. The ideal candidate will have a strong aptitude for managing daily operations, training and retaining staff, managing inventory and ordering, optimizing profits, and ensuring every guest has a delightful visit.

ABOUT ARRIVE PALM SPRINGS

Located in the Uptown Design District, ARRIVE Palms Springs is a striking design and architectural landmark, honoring the city’s rich modernist legacy. Our 32-room boutique hotel features bright, residential-style guest rooms, a 42-foot long pool and hot tub, firepits, bocce ball, ping pong tables, and a poolside restaurant and bar serving refreshing cocktails and California-centric classics. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Palm Springs!

THE TASK AT HAND:

• Oversees the function of all food and beverage in the hotel to ensure excellent customer service and maximize revenue and profits to support overall hotel operations.
• Oversee the Rooms front desk operation and ensure all standards of operation are in place. In this property, the bartenders also act as the front desk agents and perform all functions of the front desk, including check-in, check-out, concierge type duties, and full usage of the Property Management system. They are also responsible for all Brand standards related to the front desk operation.
• Consistently offers professional, friendly and engaging service.
• Ensures service standards are followed while actively supporting the entire restaurant team.
• Handles guest concerns and react quickly and professionally.
• Balances operational, administrative and colleague needs.
• Maximizes revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions.
• Assists in managing the departmental budget.
• Manages all event inquiries and oversees bookings of Restaurant and Lobby.
• Handles contracts and financials for on-site events.
• Schedules staffing and oversees execution of on-site events.
• Develops and implements cost-saving and profit-enhancing measures.
• Reviews, prepares, and updates forecasts as needed.
• Communicates with all departments to ensure that customer service needs and expectations are fulfilled.
• Works with the Managing Directors of Restaurants and Corporate Director of Restaurants to develop and implement menus and makes recommendation on menu items.
• Assists with interviewing, selecting, training, counseling, disciplining and scheduling of all food & beverage team members.
• Works directly with staff to ensure food and beverage quality, branded service, and cleanliness are strictly adhered to.
• Ability to execute both opening and closing duties and maintain an efficient, effective, and prioritized work schedule.
• Maintain inventory and its protocols and systems.
• Manages the pool service area and ensures service is handled appropriately and the area in maintained and cleaned consistently to standards.

Specific Administrative Functions:

• Scheduling of all F&B FOH staff.
• Send Weekly Email Reports to management and attend weekly management meetings.
• Send Weekly Email blasts to FOH staff and Chefs outlining any news or memos.
• Host FOH meetings regularly for all staff
• Review, respond and distribute restaurant emails daily.
• Manage online reservations system and communicate reservations (phone & email).
• Assist with FOH ordering – including Coffee/Tea, Ink, Paper, Supplies, and similar.
• Manage comps and discount, manage service staff tip log, ADP Time clock, and PMS and POS.
• Assist with photos and content curation for Social Media.
• Other duties as assigned.

WHAT WE'RE LOOKING FOR:

• Familiarity with MS Office, Google Apps and other organizational computer tools.
• Flexible and adaptable to change.
• Requires a flexible schedule for weekdays and weekends.
• Fluency in English both verbal and non-verbal preferred.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Current Serv Safe Food Handler Certificate Required.
• Flexible schedule – must be available to work a variety of shifts.
• Perform job junctions with attention to detail, speed and accuracy.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Work with minimal supervision.
• Ability to carry up to 40lbs.
• Ability to walk, stand, and bend continuously
• 3-5 years senior management experience in overall Food & Beverage operation, including banquets experience. Culinary, sales and service background required

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit www.palisociety.com or follow @palisociety

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For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.