Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction.

Responsibilities:
- Communicate with customers via phone, email, and chat to address inquiries, resolve issues, and provide product information
- Maintain a high level of professionalism and phone etiquette in all customer interactions
- Utilize skills (English and ) to assist customers effectively
- Upsell products and services to maximize sales opportunities
- Provide excellent customer service by actively listening to customers' needs and finding appropriate solutions
- Accurately enter customer data and update records in the system
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues

Requirements:
- Previous experience in customer service or sales is preferred
- Excellent communication skills, both verbal and written
- Fluent in English and Spanish languages
- Strong problem-solving abilities with a focus on delivering exceptional customer service
- Proficient in data entry and computer skills
- Ability to work in a fast-paced environment while maintaining attention to detail

Join our team as a Customer Service Representative and enjoy the following benefits:
- Competitive pay rate
- Opportunities for career growth and development
- Positive work environment with a supportive team
- Comprehensive training program to enhance your skills

If you are passionate about providing outstanding customer service and have the necessary skills, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $19.24 - $23.17 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Ballston Spa, NY 12020: Relocate before starting work (Required)

Work Location: In person